Hello,
We do not offer refunds as we are offering digital intangible products. In regards to this issue specifically we have had the same policies regarding customizations since the beginning and this is the same as what our competitors offer. Our product support is for the core product only. This means the Template as it appears on our demo, the settings in the Template Manager and the content/modules that appear.
What you are asking is that we help you take elements from one product and code it into another. That is not something we provide support on as that involves multiple custom coding changes. I would suggest that if you like Zoka Transports then you use that Template as our designers spend a lot of time optimizing each theme for different layouts.
Please see below for our Terms of Use Agreement that was accepted when signing up for a membership on our site.
http://www.shape5.com/terms_of_use.html11. REFUND POLICY: Since Shape 5 is offering non-tangible irrevocable goods we do not issue refunds after the membership is made, which you are responsible for understanding upon purchasing membership at our site.
Kind Regards,