Forum Support

Shape 5
November 24, 2020, 02:51:57 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Error: API Key can not be blank  (Read 1510 times)
kirstykiwi
Jr. Member
**
Offline Offline

Posts: 56



« on: July 15, 2015, 04:30:17 PM »

I have added the API key and the MailChimp Unique List ID to the widget, but getting the error when trying to add an email address:

Error: API Key can not be blank

Any thoughts?
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #1 on: July 16, 2015, 07:08:42 AM »

Can you provide a link to your site so I can see what's happening?  It's possible that something is preventing the API from being passed to the front-end code, and if that is the case, a quick inspection with Firebug should show me.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
kirstykiwi
Jr. Member
**
Offline Offline

Posts: 56



« Reply #2 on: July 19, 2015, 11:57:47 PM »

Here is the site:
http://www.virtualbeauty.co.nz/
near the footer...

I took a look with Firebug but couldn't see anything!

Thanks
Kirsty
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #3 on: July 20, 2015, 09:46:41 AM »

Please PM me with WP login and FTP access details for your site so I can take a look at your settings and the code to see what's happening. 
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
kirstykiwi
Jr. Member
**
Offline Offline

Posts: 56



« Reply #4 on: July 23, 2015, 03:32:33 PM »

Sent a PM with the details as requested on the 20th July....
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #5 on: July 23, 2015, 03:50:55 PM »

Yes, and the PM was received.  I had some urgent home repairs I had to take care of, but I have looked at the code on your site, and I'm still trying to figure out what the problem is.  As far as I can tell, it should be working fine.  I am planning on focusing on your site tomorrow morning, for as long as it takes to figure it out.

Sorry about the delay.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
kirstykiwi
Jr. Member
**
Offline Offline

Posts: 56



« Reply #6 on: July 23, 2015, 10:45:03 PM »

OK, thanks.
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #7 on: July 24, 2015, 12:03:14 PM »

After testing everything I could possibly think to look at, I did some research - it appears that the "API Key can not be blank" error comes directly from the MailChimp API server and has nothing to do with the code in the plugin.  It seems to be a common issue with MailChimp extensions for WP, Joomla, and more.  Unfortunately, that also means that I have no way of fixing it.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
kirstykiwi
Jr. Member
**
Offline Offline

Posts: 56



« Reply #8 on: July 26, 2015, 06:51:07 PM »

OK, I will investigate more from the MailChimp end.  Now the error is not happening, it is just hanging when you try to add an email address...

Did you change anything?

Thanks
Kirsty
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #9 on: July 27, 2015, 09:12:08 AM »

Before testing anything I made a backup of the plugin, and when I was done testing everything I restored the original files, so nothing should be any different.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #10 on: March 18, 2016, 12:37:20 PM »

The plugin download has been updated with what should hopefully be a permanent fix to the API key issue.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.