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[1]

Offline kirstykiwi
Free Member
Posts: 56
Posted on: July 15, 2015, 04:30:17 PM

I have added the API key and the MailChimp Unique List ID to the widget, but getting the error when trying to add an email address:

Error: API Key can not be blank

Any thoughts?
Logged

Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: July 16, 2015, 07:08:42 AM

Can you provide a link to your site so I can see what's happening?  It's possible that something is preventing the API from being passed to the front-end code, and if that is the case, a quick inspection with Firebug should show me.
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Offline kirstykiwi
Free Member
Posts: 56
Posted on: July 19, 2015, 11:57:47 PM

Here is the site:
http://www.virtualbeauty.co.nz/
near the footer...

I took a look with Firebug but couldn't see anything!

Thanks
Kirsty
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: July 20, 2015, 09:46:41 AM

Please PM me with WP login and FTP access details for your site so I can take a look at your settings and the code to see what's happening. 
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Offline kirstykiwi
Free Member
Posts: 56
Posted on: July 23, 2015, 03:32:33 PM

Sent a PM with the details as requested on the 20th July....
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: July 23, 2015, 03:50:55 PM

Yes, and the PM was received.  I had some urgent home repairs I had to take care of, but I have looked at the code on your site, and I'm still trying to figure out what the problem is.  As far as I can tell, it should be working fine.  I am planning on focusing on your site tomorrow morning, for as long as it takes to figure it out.

Sorry about the delay.
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Offline kirstykiwi
Free Member
Posts: 56
Posted on: July 23, 2015, 10:45:03 PM

OK, thanks.
Logged

Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: July 24, 2015, 12:03:14 PM

After testing everything I could possibly think to look at, I did some research - it appears that the "API Key can not be blank" error comes directly from the MailChimp API server and has nothing to do with the code in the plugin.  It seems to be a common issue with MailChimp extensions for WP, Joomla, and more.  Unfortunately, that also means that I have no way of fixing it.
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Offline kirstykiwi
Free Member
Posts: 56
Posted on: July 26, 2015, 06:51:07 PM

OK, I will investigate more from the MailChimp end.  Now the error is not happening, it is just hanging when you try to add an email address...

Did you change anything?

Thanks
Kirsty
Logged

Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: July 27, 2015, 09:12:08 AM

Before testing anything I made a backup of the plugin, and when I was done testing everything I restored the original files, so nothing should be any different.
Logged

Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: March 18, 2016, 12:37:20 PM

The plugin download has been updated with what should hopefully be a permanent fix to the API key issue.
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