Forum Support

Shape 5
March 28, 2024, 02:39:12 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: TO REFOUND MY MONY BY TODAY  (Read 6863 times)
ameraouf
Jr. Member
**
Offline Offline

Posts: 2



« on: October 13, 2015, 05:46:57 AM »

Dear Team,
i sent 2 email till today , because i subscribe more than once time , and i make 2 payment , and every time when i log out , its telling your account expired . can i know the reason please why ,
am paying mony dear , its not free service , i did already and sent email , i need to rebound my mony then .
1 i subscribe for 3 month
2 i subscribe for 1 year.
then its telling me today its expired can i know what the hell of that .....
call me ok 00971563597739.
or i will go be legal way by end of today.......
Managing Director.
M AMER
Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #1 on: October 13, 2015, 07:49:37 AM »

Hello,

We have responded your emails already. Your payments are being declared fraudulent by 2checkout. Every payment that goes through 2checkout is manually checked by their staff for any signs of fraud, and if it's declared fraudulent they immediately cancel the charge and cancel the membership. They do not provide us with any reason as to why something was declared fraudulent, sometimes it has to do with the country of origin; all we receive is a pass/fail notice from them. At this point we have no payment from you, because your payments were cancelled by 2checkout. I would suggest trying the signup again through Paypal.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ameraouf
Jr. Member
**
Offline Offline

Posts: 2



« Reply #2 on: October 13, 2015, 08:16:50 AM »

Dear Team,
what about my payment , that i did already , where is the money then , you should check for me , there are your responsibility , not mine correct.
check for this please , and let then refund my money at lest ....
its your website and your services , that you are selling into people correct or what....
check this please and let back to me ..
waiting
Logged
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #3 on: October 13, 2015, 10:54:31 AM »

Hello,

I am sorry but you will need to contact your payment processor 2Checkout to determine why your payment was flagged as fraudulent and reversed. We cannot provide information as to why this payment was cancelled as it is all handled by 2Checkout.

Regards,
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #4 on: October 13, 2015, 11:16:06 AM »

Hello,

2checkout already refunded your payment, it may take several days for it to clear with your bank.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.