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Author Topic: MODULE DISAPPEARS  (Read 842 times)
carbond
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« on: October 21, 2015, 05:05:31 AM »

Hi,

When I try to edit information on a module, specifically the Contact Us and Location Module on the front page, it disappears once I edit it and Save & Close

Any way I could stop this from happening?

How do I place the module back since I haven't even Unpublished it but it no longer appears once edited?

Please help?

Many Thanks
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mikenicoll
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« Reply #1 on: October 21, 2015, 06:31:22 PM »

Hello,

I am not sure what would cause that but it sounds like an issue in Joomla itself. Make sure you don't have any filters enabled in the back end such as "Unpublished" which would only show modules that are unpublished and not the modules that you save as published. That is the only thing I could see hiding a module from your view in the back end.

Regards,
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Mike Nicoll
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carbond
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« Reply #2 on: November 12, 2015, 07:33:27 AM »

Hi,

This is still happening.

I am losing my whole website because of the modules disappearing.

In  he back end of the Module manager, some say the modules are pending publishing and the some others are already published but aren't showing.

PLEASE HELP Sad
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jonahh
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« Reply #3 on: November 12, 2015, 01:36:21 PM »

Hello,

Would you be able to PM me Joomla login access to your site so I can take a first hand look at this?

Thanks,
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Jonah Hall
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carbond
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« Reply #4 on: November 13, 2015, 07:59:39 AM »

Hi,

I have PM'd you

Thanks
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jonahh
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« Reply #5 on: November 13, 2015, 12:36:52 PM »

Thanks, I took a look and edited the "Contact Us - Hours - Nearby" module and changed the hours from Mon - Fri: 8am to 9pm  to Mon - Fri: 8am to 8pm.  The module seemed to save fine and on the frontend still shows fine.

Could you let me know what module isn't saving on edit? Then I can take a look at that specific module to see whats going on.  Thanks!
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Jonah Hall
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carbond
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« Reply #6 on: November 16, 2015, 07:59:48 AM »

Hi Jonah,

All disappear on the front end.

Specifically the Location and Contact Us at the bottom of the front page

I don't know why this is happening

PLEASE HELP



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jonahh
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« Reply #7 on: November 16, 2015, 12:54:37 PM »

So if I open up the Contact Us at the bottom and do nothing but click save it will disappear?  I just want to be sure of the exact steps as I tried the other module above as I mentioned but it worked.

Thanks,
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Jonah Hall
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carbond
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« Reply #8 on: November 17, 2015, 04:40:34 AM »

Hi Jonah,

It just disappears once I edit the module. Even if I don't edit, it still happens when I save it.


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jonahh
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« Reply #9 on: November 17, 2015, 02:56:35 PM »

I'm sorry but I can't replicate this issue on your site. I opened up the Quick Contact module and saved it but it still showed fine on the frontend.
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Jonah Hall
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carbond
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« Reply #10 on: November 18, 2015, 06:45:38 AM »

Hi,

I figured it out. It works now, thank you.

How do I remove the Visa/Mastercard area/image?
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jonahh
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« Reply #11 on: November 18, 2015, 01:26:54 PM »

Ok great!

You can remove these by turning them off in the theme specific area of the template admin area.  You can see it on this image here at the top:

http://www.shape5.com/demo/fresh_bistro/index.php/features-mainmenu-47/template-specific-features
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Jonah Hall
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Shape 5 Team

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carbond
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« Reply #12 on: November 21, 2015, 03:40:52 AM »

Hi,

When I change anything in the backend template admin area, it doesn't change/switch off etc.

Basically, changes do not save.

Please assist
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jonahh
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« Reply #13 on: November 23, 2015, 12:53:17 PM »

Make sure that your vertex.json is writable. This is usually the main issue when Vertex doesn't save in the backend.
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Jonah Hall
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