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Author Topic: Admin console disappeared  (Read 470 times)
marysorani
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« on: November 11, 2015, 06:33:15 PM »

Hello,

Suddenly when I go to the admin console, I get a 404 error and I am unable to look at any of the Joomla settings.  Please help.
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mikek
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« Reply #1 on: November 12, 2015, 08:26:25 AM »

Hello,

There is nothing in our products that control access tot he backend. If you can't access any part of the admin area, I would suggest contacting your host, there might be a permissions problem or an htaccess problem.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


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marysorani
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« Reply #2 on: November 12, 2015, 09:24:57 AM »

does your templates support Soundcloud?
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mikek
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« Reply #3 on: November 12, 2015, 09:28:21 AM »

Hello,

I'm sorry I don't know what Soundcloud is. If it's a Joomla extension it shouldn't have any issues.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
marysorani
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« Reply #4 on: November 12, 2015, 10:09:06 PM »

wow worst tech support ever
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mikek
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« Reply #5 on: November 13, 2015, 08:40:31 AM »

Hello,

Our support is here for our core products, not debugging your admin console. I suggested contacting your host, did you contact them? The problem is either something you have installed or a configuration problem on your server; it is not related to our products.

I have never heard of SoundCloud. If you are referring this plugin:

http://extensions.joomla.org/extension/soundcloud-content

I see no reason why it wouldn't work, but we can't test every extension on the Joomla market.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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