Forum Support

Shape 5
March 28, 2024, 10:18:37 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: I getting this message in red color (MailChimp): API Key can not be blank  (Read 641 times)
paulwagner
Jr. Member
**
Offline Offline

Posts: 4



« on: December 02, 2015, 01:09:56 PM »

When I press Subscribe button I receive this error in red in my shape5 template: Error: API key can not be blank

My website is in http://teamify.io/hello

I configured correctly the MailChimp box (I attach a screenshot)

I tried to resave the MailChimp configuration as you propose here: http://www.shape5.com/component/option,com_smf/Itemid,75/topic,38557.0/

Do you know what is the problem?

Thanks
Best regards
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #1 on: December 03, 2015, 10:31:16 AM »

I have done a lot of research into this problem and still have not been able to find a solution.  If you will PM me login and FTP information for your site, I'll try looking at the code to see if I can figure out the problem.  It seems to be a rare occurrence that only happens on some servers and/or with certain API keys, so being able to test on a site that is having the problem will significantly improve my chances of finding a solution if one is possible.

I can't make any guarantees though; the error comes from the MailChimp servers, so there's a high probability that it is caused by something on their end and isn't something that I can fix.  If you can provide access, I will at least give my best attempt at finding a solution in the code I have access to.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.