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Author Topic: I getting this message in red color (MailChimp): API Key can not be blank  (Read 482 times)
Jr. Member
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Posts: 4

« on: December 02, 2015, 01:09:56 PM »

When I press Subscribe button I receive this error in red in my shape5 template: Error: API key can not be blank

My website is in

I configured correctly the MailChimp box (I attach a screenshot)

I tried to resave the MailChimp configuration as you propose here:,com_smf/Itemid,75/topic,38557.0/

Do you know what is the problem?

Best regards
Tristan Rineer
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Posts: 3858


« Reply #1 on: December 03, 2015, 10:31:16 AM »

I have done a lot of research into this problem and still have not been able to find a solution.  If you will PM me login and FTP information for your site, I'll try looking at the code to see if I can figure out the problem.  It seems to be a rare occurrence that only happens on some servers and/or with certain API keys, so being able to test on a site that is having the problem will significantly improve my chances of finding a solution if one is possible.

I can't make any guarantees though; the error comes from the MailChimp servers, so there's a high probability that it is caused by something on their end and isn't something that I can fix.  If you can provide access, I will at least give my best attempt at finding a solution in the code I have access to.

Tristan Rineer
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