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Author Topic: Cannot get Gamers working  (Read 842 times)
Damion1234
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« on: December 28, 2015, 11:51:51 AM »

So I've downloaded the complete site package and did the install as instructed. Every time I browse to the site after, I get "ERR_CONNECTION_RESET". I go into the admin panel and the template does not show but the folder is there in the file manager. I've tried to reinstall the template and receive messages telling me that the folder already exists. I've tried this with other templates as well with the same result.

I am able to install the latest version of Joomla without issue. I can even get the template its self to install on that but then I lose the data...
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jonahh
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« Reply #1 on: December 28, 2015, 02:17:59 PM »

Hello,

Hmm I'm not sure off hand. Would you be able to PM me Joomla login details to this Joomla install so I can take a first hand look?
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Jonah Hall
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Damion1234
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« Reply #2 on: January 01, 2016, 12:17:15 PM »

Sorry was out of town for the holidays. I'll pm you the info, thanks for the assistance.
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jonahh
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« Reply #3 on: January 01, 2016, 01:47:00 PM »

Ok sounds good, I'll look for it
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Jonah Hall
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Damion1234
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« Reply #4 on: January 04, 2016, 01:34:35 PM »

I sent you the requested information yesterday. Please let me know what you find.

**I've been able to get around the ERR_CONNECTION_RESET issue but the template still does not show at all.
« Last Edit: January 04, 2016, 01:42:52 PM by Damion1234 » Logged
jonahh
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« Reply #5 on: January 04, 2016, 01:44:10 PM »

Thanks, I just sent you a PM
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Jonah Hall
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Shape 5 Team

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- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Damion1234
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« Reply #6 on: January 04, 2016, 01:46:44 PM »

Bringing the site down once more for another test. I'll update when its back up.
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Damion1234
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« Reply #7 on: January 04, 2016, 03:14:37 PM »

Responded. Same result. I've extracted the download locally as well and have reviewed the .sql files within the package. None are referencing the Gamers template for insert into the template_styles table. Could you instruct me as to where the sample data is stored within the zip (SiteShaper_Shape5_Gamers_current.zip)?
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Damion1234
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« Reply #8 on: January 04, 2016, 04:19:08 PM »

Also, what is your configuration? I'm using MS SQL as opposed to MySQL. Going to try a new install on MySQL tonight to see if that works.
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Damion1234
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« Reply #9 on: January 05, 2016, 09:15:57 AM »

The issue seems to be with the utilization of MS SQL. On reviewing the database, it doesn't seem that the  sample data is installed when using MSSQL. I installed again to a MYSQL and everything works without a hitch.
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jonahh
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« Reply #10 on: January 05, 2016, 01:35:31 PM »

Oh ok awesome glad to hear you got it working!

As for the sample data, that is located here:
\installation\sql\mysql\sample_data.sql
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Jonah Hall
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Shape 5 Team

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- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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