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Author Topic: doesnt work  (Read 661 times)
caw67
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« on: February 10, 2016, 05:03:42 AM »

module doesnt work. please refrund my money please to papyal.
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jonahh
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« Reply #1 on: February 10, 2016, 12:37:33 PM »

Hello,

I'm sorry to hear you are having issues but you haven't asked us to help you? What exactly is the issue you are having, can you post a URL of this?

Thanks
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Jonah Hall
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Shape 5 Team

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caw67
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« Reply #2 on: February 10, 2016, 09:35:48 PM »

i have installed the module, add one mp3 and it doesnt play the mp3.
here it is http://joomla.christian-arthur-wenke.de/
« Last Edit: February 10, 2016, 09:49:45 PM by caw67 » Logged
jonahh
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« Reply #3 on: February 11, 2016, 12:44:02 PM »

There could be multiple reasons as to why it isn't working. It would be easier if you just private messaged me FTP and Joomla login details so I can see why its not loading.

Thanks
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
caw67
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« Reply #4 on: February 11, 2016, 09:49:34 PM »

what reasons? when i buy an module, i expect it works after installation, without any tricks...
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jonahh
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« Reply #5 on: February 12, 2016, 03:05:38 PM »

Its not about tricks but it could be the following:

1. Another module conflicting with it from a 3rd party
2. It could be the module was not setup properly
3. It could be file permissions on the file it writes the playlist to
etc

Unfortunately just with different server environments and even Joomla setups (3rd party modules installed, etc) issues can arise like I mentioned but we are here to help and assist in getting it working. 99.9% its something easy to adjust in order to get working.
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Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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