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Author Topic: Problems intalling Zoka joomla template  (Read 968 times)
osola
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« on: May 11, 2016, 09:04:30 AM »

 I'm trying to instal your  template SiteShaper_Shape5_zoka_current but
after introducing all parameters when i start the last  intall step I  get this error:  "Unknown character set:  'utf8mb4 ' SQL= *!40101 SET  NAMES utf8mb4"

What can i do?
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jonahh
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« Reply #1 on: May 11, 2016, 12:23:15 PM »

Hello,

I just tested with a fresh download and it is installing fine for me. You aren't changing anything at the beginning, like language or site offline?
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Jonah Hall
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osola
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« Reply #2 on: May 12, 2016, 02:23:16 AM »

We try diferens with diferents parametres but we get always the same result.
It's my shape5 template but we usualy work with joomla

Thanks.
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osola
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« Reply #3 on: May 12, 2016, 09:02:29 AM »

We have some problems with screenshot images
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jmaugello
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« Reply #4 on: May 12, 2016, 10:57:22 AM »

Getting same error with new installation of ContentKing template.

Error: Unknown character set: 'utf8mb4' SQL=/*!40101 SET NAMES utf8mb4 */
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jonahh
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« Reply #5 on: May 12, 2016, 01:25:40 PM »

So both of these templates have their Site Shapers upgraded to the newest Joomla version 3.5.1. I'm guessing its something with your servers our current configuration that is causing these problems. We've had two people here test and we can't replicate these errors.

Please check and verify all your software meets the below requirements:

https://www.joomla.org/about-joomla/technical-requirements.html
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
jmaugello
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« Reply #6 on: May 13, 2016, 02:12:23 AM »

Resolved.

mySql needed to be upgraded - install was successful.

Thanks for your direction!
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jonahh
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« Reply #7 on: May 13, 2016, 11:05:24 AM »

Awesome, glad to hear its working now
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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bernatico
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« Reply #8 on: November 26, 2016, 03:22:26 PM »

Is it possible to use utf8 only? My server doesnt has this version running.
Thanks!
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jonahh
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« Reply #9 on: November 28, 2016, 01:34:37 PM »

I think it should work with utf8, you are saying its not working? What is the error message you are receiving?
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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