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Author Topic: global configuration not accepting input  (Read 521 times)
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« on: April 25, 2016, 02:54:18 PM »

Hi all,

we've just purchased and installed a Joomla siteshaper shape 5 GCK store.
I've uploaded them to the host without any trouble
now I go to the site adress and get the first page of global configuration.

that's where it all goes wrong...

I put in site name, admin adres and name, pasword twice
hit next

and I get this:

Field required: Site Name

Field required: Admin Email

Field required: Admin Username

Field required: Admin Password

Field required: Confirm Admin Password

tried different browsers, other data, but it gets the same results every time...

what am I missing?

the dbase is there but that's the next step so I can't figure out what i'm doing wrong...

edit : have deleted and reuploaded a newly downloaded version: same problem persists...

« Last Edit: April 26, 2016, 07:12:17 AM by sjacobs » Logged
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« Reply #1 on: April 26, 2016, 07:27:05 AM »


That is strange, I have never heard of that happening before. If you can private message me the following I can take a look:

ftp access
desired credentials for setup
cpanel access

Mike Knott
Shape 5 Team

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« Reply #2 on: April 26, 2016, 07:33:27 AM »

pm sent

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« Reply #3 on: May 04, 2016, 07:12:21 AM »

Solved with the help of Shape5 tnx !
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