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Author Topic: contact popup not working  (Read 2194 times)
joelsgreen
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« on: May 21, 2016, 01:44:52 PM »

Hi, after I set up the module and hit 'send' there's only a 'sending message'  with circle showing progress, but it doesn't finish, by which time the verification has expired, nor do I receive the email. What seems to be the issue?
Thanks,

- Joel
« Last Edit: May 23, 2016, 11:56:11 AM by joelsgreen » Logged
jonahh
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« Reply #1 on: May 23, 2016, 12:18:40 PM »

Hello Joel,

If you can post a URL where this occurs I can take a look at this for you first hand. Not sure whats going on right now without looking at it.

Thanks,
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Jonah Hall
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joelsgreen
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« Reply #2 on: May 23, 2016, 12:34:53 PM »

Thanks Jonah...here you go:  www.dcpr.com
Its on all pages except home.

- Joel
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joelsgreen
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« Reply #3 on: May 24, 2016, 10:06:24 AM »

Hi Jonah - Any update? Thanks.
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jonahh
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« Reply #4 on: May 24, 2016, 12:38:38 PM »

I just took a look but I don't see it published on your site?
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
joelsgreen
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« Reply #5 on: May 24, 2016, 01:51:51 PM »

its on every page except the homepage. Check these:

http://www.dcpr.com/index.php/dcpr-process-approach
http://www.dcpr.com/index.php/clients-news/references
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jonahh
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« Reply #6 on: May 25, 2016, 12:30:32 PM »

Ok please try downloading the php mail method one from here and install this instead of your current version (the Joomla mail method).  I just added this php one to the downloads as you can see from the hits and this should fix it for you:

http://www.shape5.com/component/option,com_docman/Itemid,96/task,cat_view/gid,267/
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
joelsgreen
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« Reply #7 on: May 25, 2016, 01:38:38 PM »

Thanks for the follow-up. I've downloaded and 'tried' installing it - the module manager says the install was successful, but then I'm unable to locate the module from the list.  I've tried clearing the cache.  Sorry - any recommendations?
- Joel
« Last Edit: May 25, 2016, 02:34:25 PM by joelsgreen » Logged
joelsgreen
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« Reply #8 on: May 26, 2016, 07:30:43 AM »

Jonah - I have the module working now. Thanks for your help with the new version!

- Joel
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jonahh
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« Reply #9 on: May 26, 2016, 12:47:26 PM »

Great glad to hear its working!
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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