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Author Topic: not working  (Read 754 times)
cspub
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« on: August 21, 2015, 12:06:00 PM »

i installed with site shaper. the contact popup shows but when you click submit nothing happens?
http://citybackflowtesting.com/about/
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Tristan Rineer
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« Reply #1 on: August 21, 2015, 03:19:33 PM »

1.  Have you applied the Vertex Upgrade Patch?

2.  There is a new version of Quick Contact available in the downloads area that adds a lot more options and solves a few issues that were occurring on a very small number of servers.  You may want to try upgrading the plugin, your server may be one of the ones where the old version has problems.
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Tristan Rineer
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cspub
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« Reply #2 on: August 21, 2015, 03:23:21 PM »

1. does the vertex patch need to be added to the new site shaper theme? i'm using incline.
2. i'll download and try that.

thanks
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Tristan Rineer
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« Reply #3 on: August 24, 2015, 06:14:52 AM »

Incline is recent enough that it shouldn't need to be patched, but the patch does get updated fairly frequently, so it never hurts to use it if you're not sure whether you have the latest version (I'm hoping to make the version more obvious soon, but there are multiple things I don't control which have to be finished first).

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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
cspub
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« Reply #4 on: August 24, 2015, 11:47:51 AM »

fyi the paid downloads has the old pop up contact.
i went to free and uploaded it. the form appears to work now but the admin never got the email.
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Tristan Rineer
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« Reply #5 on: August 25, 2015, 11:20:05 AM »

You need to set a destination address in the widget settings before it can actually send anything.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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