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Author Topic: Shape 5 Theme Options is not showing anything...  (Read 781 times)
Megaboss
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« on: July 14, 2016, 02:45:54 AM »

Hi

Shape 5 Theme Options is not showing anything, it's just a blank page.
See attached file.
What to do?

//Niclas

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Tristan Rineer
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« Reply #1 on: July 14, 2016, 09:24:38 AM »

It appears that you are running an old version of the admin.  The issue you are having should be fixed by installing the Vertex Upgrade Patch.



To install the patch:

1. Download the Vertex Upgrade Patch.
2. Back up your site (just in case).
3. Copy the vertex/footer.php from the theme folder to somewhere safe (you'll be putting it back after patching).
4. Delete the vertex folder from the theme (nothing else, that is the only thing to delete).
5. Extract the zip file containing the patch, and upload it to the theme folder through FTP, choosing "overwrite" if/when prompted.
6. Copy the footer.php file (from step 3) back into the vertex folder of the theme.

That's it. 

Or, to put it a different way:
1. Back up vertex/footer.php. 
2. Delete the vertex folder, then upload the extracted patch to the theme folder. 
3. Put the footer.php file back into the vertex folder of the theme.
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Tristan Rineer
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Megaboss
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« Reply #2 on: July 14, 2016, 11:08:51 AM »

Hi

Did as you wrote but now I get: Template XML file not found on every page...


//Niclas Lundin
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Megaboss
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« Reply #3 on: July 15, 2016, 12:18:37 AM »

I had to revert to the backup copy to get the site working again...
Please, advise what I have  to do to solve this.

//Niclas Lundin
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Tristan Rineer
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« Reply #4 on: July 15, 2016, 07:18:16 AM »

That error means that you deleted something you weren't supposed to.  As stated in the instructions above, the only thing you are supposed to delete is the /vertex folder of the theme.  The error you got means that you deleted the XML folder as well, which contains theme-specific files.  If you delete anything other than the vertex folder, you will be deleting theme-specific files that are not included in the patch.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Megaboss
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« Reply #5 on: July 15, 2016, 02:46:16 PM »

Nope..

I have done exactly as you said and I keep getting the "Template XML file not found"


//Niclas
« Last Edit: July 15, 2016, 03:12:47 PM by Megaboss » Logged
Megaboss
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« Reply #6 on: July 15, 2016, 03:15:33 PM »

Could it be a matter of rights?
All folders are 755 and all files are 644


//Niclas Lundin
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Tristan Rineer
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« Reply #7 on: July 18, 2016, 07:24:42 AM »

If you can PM me FTP access details and WP login information by the end of the day today, I'll try to patch your site first thing tomorrow. 
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Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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