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Author Topic: URGENT: Blank Page after upgrade to Joomla 3.6  (Read 336 times)
agatti
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« on: July 15, 2016, 01:03:01 PM »

Hi Mike
My site at https://www.elementotango.it/evento/ went thru the upgrade from 3.4.1 to 3.6 and after the upgrade, which appeared to go well, the admin backend was usable normally, but the home page was completely blank. I was able to go back to the previous version by using Akeeba's backup roll-back and currently it work fine with the older version, but I wanted to ask if you're aware of the issue.

Thanks!

Regards AG
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mikek
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« Reply #1 on: July 16, 2016, 06:57:13 AM »

Hello,

I've just tested the upgrade to 3.6.0 and it is working no issues at all. I would suggest disabling all third party extensions, you most likely have an extension that is causing problems. Keep in mind that every template uses different position names, so if you test by changing templates the same extensions won't load; you need to disable all third party extensions in order to debug.
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Mike Knott
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Shape 5 Team

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agatti
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« Reply #2 on: July 16, 2016, 07:04:10 AM »

Hi Mike thanks for jumping so quickly to my issue.
Glad to know it's not the template so I will follow your advice and look for a potential 3rd party plugin or component issue. Thanks!
Regards AG
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mikenicoll
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« Reply #3 on: July 19, 2016, 10:53:25 PM »

Hello,

Let us know if you have any further questions!
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
agatti
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« Reply #4 on: August 20, 2016, 07:19:32 AM »

Hi Support team, I just wanted to go back to this 3ad to confirm the update went eventually fine, up to 3.6.2 and that the issue was indeed caused by another extension. Your templates prove once again to be very solid and well made. Thanks for your support!
Regards Andrea.
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