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Author Topic: Video link not saving in template manager  (Read 304 times)
SofLife
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« on: September 07, 2016, 12:54:33 PM »

I am trying to add the video background to the homepage, but when I add the url link to the template manager and hit save it shows up as a blank field. Please help.
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mikek
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« Reply #1 on: September 08, 2016, 06:30:37 AM »

Hello,

That would indicates a possible permissions problem on your server. With ftp or cpanel find the template's vertex.json file, which is in the root folder. Change the chmod settings of that file to 777 to see if you can write to it then.
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Mike Knott
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SofLife
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« Reply #2 on: September 08, 2016, 09:43:42 AM »

OK, now it seems to allow me to save the url, but no video is actually showing. Any help would be greatly appreciated. The video is at www.tulsdarieswi.com/MVI.mp4
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mikek
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« Reply #3 on: September 09, 2016, 08:17:43 AM »

Hello,

That link produces a server not found error. Double check your domain and full url path. The url must be able to load in a browser for it to play. Also, make sure your url starts with http:// when you save it.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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