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Author Topic: Site not displaying after updating to Joomla version, 3.6.4.  (Read 689 times)
nexphayz
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« on: November 23, 2016, 09:32:25 AM »

Hello,

Can you please advice on steps to take to fix this issue, I just updated our offical website to the latest Joomla version, 3.6.4. and the site has stop working.

Site URL is www.3counties10k.co.uk/events

Regards

James
« Last Edit: November 23, 2016, 11:52:44 AM by nexphayz » Logged
jonahh
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« Reply #1 on: November 23, 2016, 01:44:55 PM »

Hello James,

Most likely this is some 3rd party component that is causing the issue. Please disable all 3rd party non Shape5 or Joomla extensions and try to load the site.
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Jonah Hall
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Shape 5 Team

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nexphayz
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« Reply #2 on: November 23, 2016, 08:11:04 PM »

Hi Jonahh,

Thanks for the reply and sorry to be a bit daft, but I have no idea what am looking for in Extensions: Manage. Is there away I could go back to the old version of joomla which came with the  Eventfull - Athletic - Site Shaper? or PM you my user details to help with this issue please.

Cheers
James

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jonahh
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« Reply #3 on: November 25, 2016, 02:32:03 PM »

If you PM me login I can take a look. Please give FTP login too. Thanks
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Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
nexphayz
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Posts: 63



« Reply #4 on: November 28, 2016, 06:35:43 AM »

Hi Jonahh,

As you said earlier on that the issue might be with 3rd party component, I contacted our event booking company to check if their component Event Booking version 2.4.3 is compatible with Joomla 3.6.4 which wasn?t. So I have updated their component and everything is working now.

Thanks for your help

Cheers
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