Forum Support

 
Advanced Search


[1]

Offline nexphayz
Free Member
Posts: 63
Posted on: November 23, 2016, 09:32:25 AM

Hello,

Can you please advice on steps to take to fix this issue, I just updated our offical website to the latest Joomla version, 3.6.4. and the site has stop working.

Site URL is www.3counties10k.co.uk/events

Regards

James
« Last Edit: November 23, 2016, 11:52:44 AM by nexphayz »
Logged

Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: November 23, 2016, 01:44:55 PM

Hello James,

Most likely this is some 3rd party component that is causing the issue. Please disable all 3rd party non Shape5 or Joomla extensions and try to load the site.
Logged

Offline nexphayz
Free Member
Posts: 63
Posted on: November 23, 2016, 08:11:04 PM

Hi Jonahh,

Thanks for the reply and sorry to be a bit daft, but I have no idea what am looking for in Extensions: Manage. Is there away I could go back to the old version of joomla which came with the  Eventfull - Athletic - Site Shaper? or PM you my user details to help with this issue please.

Cheers
James

Logged

Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: November 25, 2016, 02:32:03 PM

If you PM me login I can take a look. Please give FTP login too. Thanks
Logged

Offline nexphayz
Free Member
Posts: 63
Posted on: November 28, 2016, 06:35:43 AM

Hi Jonahh,

As you said earlier on that the issue might be with 3rd party component, I contacted our event booking company to check if their component Event Booking version 2.4.3 is compatible with Joomla 3.6.4 which wasn?t. So I have updated their component and everything is working now.

Thanks for your help

Cheers
Logged
[1]

Jump to:  


Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Page created in 0.025 seconds with 21 queries.
Need some help getting your site up and running? Be sure to check out our tutorials area, post on the forum or hire us
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.