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Author Topic: Error Code problem  (Read 528 times)
gtc6000
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« on: February 27, 2017, 07:58:11 AM »

Help please,

I am suddenly getting this error message at the top of pages on pages. 



Warning: preg_match(): Compilation failed: missing ) at offset 393 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 388 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 388 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 369 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 369 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 381 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 381 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 363 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 363 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 368 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 368 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 363 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 363 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 344 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 344 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 356 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 356 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232

Warning: preg_match(): Compilation failed: missing ) at offset 338 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 231

Warning: preg_match(): Compilation failed: missing ) at offset 338 in /data/50/4/71/161/4723976/user/5597368/htdocs/reconciliationmin/wp-includes/class-wp.php on line 232
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Tristan Rineer
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« Reply #1 on: February 27, 2017, 02:36:53 PM »

Did you change something on the site right before the error?  Nothing about the error posted above would suggest that it has anything to do with the theme, so without knowing what was changed before it happened, I have no way of knowing what caused it.
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Tristan Rineer
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gtc6000
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« Reply #2 on: February 27, 2017, 04:46:05 PM »

Did you change something on the site right before the error?  Nothing about the error posted above would suggest that it has anything to do with the theme, so without knowing what was changed before it happened, I have no way of knowing what caused it.
[/qu

I was trying to manually place google analytic code in the correct index.php.  I also added a couple different plugins trying to improve the slow performance.  WP Revision Control, W3-Total-Cache, WP-Optimize, and WP-Smupoopie.  Subsequently, I have removed the plugins, changed from the Shape5 theme to a default theme and back and I am still getting it.

Any help you can get.  This website belongs to my wife and if not fixed by tomorrow, she is hiring a Network Solutions rep to rebuild the whole thing.   It's not just this specific issue, she is frustrated because I have not yet got the SEO up to speed, currently she's not begin found in google and the site is not getting much traffic.   Do you all have any Shape5 SEO specialist's for hire who know that product well enough to avoid us having to rebuild the site?
« Last Edit: February 27, 2017, 04:52:08 PM by gtc6000 » Logged
gtc6000
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« Reply #3 on: February 28, 2017, 11:11:58 AM »

Really frustrated by the slowness of help using this forum.  Particularly when dialog takes 24 hours or more between each contact -  This is a URGENT problem for me.  I have submitted a request for custom services and there was no response there as well.   Trying to avoid going to outside professionals who want to blow away the site and start all over with their product, but I am running out of time.  I stayed up all night trying to troubleshoot this myself, tried using a database restore and a website restore feature from my Network Solutions control panel, but there was no change.  Cleaned out any manual edits made to an index.php file for Google Analytics and Tag Manager.  Tried removing and re-activating your theme.  Tried disabling all added plugins. I am running out of ideas.  Please, if you are actually reading this - respond with your recommendation for how this matter can get resolved today!
« Last Edit: February 28, 2017, 11:13:39 AM by gtc6000 » Logged
Tristan Rineer
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« Reply #4 on: February 28, 2017, 12:57:41 PM »

The error you have posted has nothing to do with theme files - it's referencing core WordPress files.  My only suggestion would be to force WP to re-install, hopefully replacing any files that are not working right.  This can be done on the "Dashboard -> Updates" page of WP admin.

As you've already said, you've re-installed the theme and plugins, and the problem isn't solved; along with the error itself, that shows that it's not a Shape 5 product causing the problem. 
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
gtc6000
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« Reply #5 on: February 28, 2017, 03:27:35 PM »

The error you have posted has nothing to do with theme files - it's referencing core WordPress files.  My only suggestion would be to force WP to re-install, hopefully replacing any files that are not working right.  This can be done on the "Dashboard -> Updates" page of WP admin.

As you've already said, you've re-installed the theme and plugins, and the problem isn't solved; along with the error itself, that shows that it's not a Shape 5 product causing the problem. 

This is resolved now.  My hosting provider clarified the importance of restoring both the database and the website and making sure that both restores were for the same day.   Additionally, my hosting provider indicated that I could dramatically improve the speed of my site by updating the default size of the cgi bin directory php.ini file from 4.4mg to 256mg.

 
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gtc6000
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« Reply #6 on: April 03, 2017, 12:42:05 PM »

When my Host recently applied an SSL to my site, this error message was triggered again.  I have been working with Network Solutions and they cannot identify the problem, although it goes  away when SSL is turned off.  Restoring a prior version of the site did not resolve and attempting the same steps from before did not resolve either.  I have submitted  a custom services request through Shape5 as well.  Basically, I really need this resolved as soon as possible whatever it takes.  Note the attached screen shot for the current error message attached.  Thanks for expediting this.

One thought, the web files are not in the root directory.  The auto WordPress installer placed all the files in a sub-directory, "reconciliationmin".  See attachment for file structure.
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Tristan Rineer
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« Reply #7 on: April 04, 2017, 08:13:38 AM »

From the first line of the screenshot given, it looks like there is a problem in your server settings that is disabling the PHP "fwrite()" function.  You may want to have your host check that setting and see if changing it makes a difference.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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