Forum Support

Shape 5
March 28, 2024, 03:35:05 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Samba Spa: Problems Installing Vertex upgrade from 4.0 to 4.1, Font Issues  (Read 5517 times)
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« on: March 09, 2017, 10:01:21 AM »

I am creating a sister site to this site. It will have most of the same content with a new look:
https://fusionwellnesspt.com

Here is the above site with the Samba Spa template installed and Vertex 4.0:
https://vps15082.inmotionhosting.com/~feminatemp/index.php

Here is the same site with a manual patch to Vertex 4.1:
https://vps15082.inmotionhosting.com/~feminatemp/vertex41/index.php

Finally, here is the Samba Spa Quick Start install on my server:
https://vps15082.inmotionhosting.com/~femina5/

The third link shown above is the best result I've gotten after doing the patch several times. Previous attempts had given a blank page on the front end with just the error message "Template XML file not found". In all of the previous attempts I had copied the relevant Vertex files and folders over in one piece, in other words I just grabbed each folder and uploaded them whole rather than each file individually. When this failed I tried uploading the patch as one ZIP file, then unzipping it and replacing the files and folders via the cPanel File Manager. This also gave the "Template XML file not found" error. What finally worked (sort of, as seen in the third link above) was to replace only the files individually via FTP, without touching the original directory structure.

So perhaps there is an issue with my server environment regarding file ownership. It certainly isn't a permissions issue, as I spent many hours checking into this, and always concluded that all directories were 755 and files were 644.

If that is the case, perhaps that's why in the last three links above, the custom fonts are not showing. I am also having other issues in the second link with getting various modules to show correctly, but before I tackle that, I want to know that my server environment is not at fault. I have a feeling if I can get the fonts to display correctly, it will be an indicator that my other issues are fixed as well, so I'm going after this issue first. After that I will tackle various issues I'm having with modules, such as the 'S5 Image and Content Fader v4' module at the top of the home page refusing to show at anything other than full width, despite setting the width to 1170px, which is the width of the actual images being used.

I will be glad to share FTP and admin details with anyone from Shape5 who can help with this. I appreciate any help you can provide!
Logged
joyhanawa
Jr. Member
**
Offline Offline

Posts: 43



« Reply #1 on: March 09, 2017, 10:12:35 AM »

Can you clear your server cache?  Not your browser cache but the server cache?  I just upgraded 10 minutes ago on my site and it worked without a hitch but my template is "incline".
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #2 on: March 09, 2017, 11:43:28 AM »

Yes if you can PM me FTP and Joomla login details I can take a look at this for you. Thanks
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« Reply #3 on: March 09, 2017, 05:44:22 PM »

Can you clear your server cache?  Not your browser cache but the server cache?  I just upgraded 10 minutes ago on my site and it worked without a hitch but my template is "incline".
If you mean the Joomla cache on my web host, yes. I have Cache Cleaner Pro installed, which does it automatically on save. If you mean some deeper rooted cache at the server level, I'm all ears... ;-)
Logged
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« Reply #4 on: March 10, 2017, 11:15:59 AM »

Yes if you can PM me FTP and Joomla login details I can take a look at this for you. Thanks
Hi Jonah,

I fixed the fonts issue by changing index.php:

from this: href="http://fonts.googleapis.com"
to this: "href="//fonts.googleapis.com"

So now my main issues are the slider width on the home page, and the messed up display on the Vertex 4.1 install. I pm'd you the info, hope you can find a solution!

Thanks,
Vince
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #5 on: March 10, 2017, 05:42:00 PM »

Hello,

Thanks for the PM and info. I'll have to look into the Vertex admin a bit more, need to chat with our developer on it but for the images not sizing to the fixed width its because we had a static position in the CSS file. Just change to relative to fix this. There was a reason for static as we don't usually do this but not sure off hand why this template needed it:

Code:
.jdGallery {
    position: relative !important;
}

template.css line 2100
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« Reply #6 on: March 11, 2017, 05:58:50 PM »

Hello,

Thanks for the PM and info. I'll have to look into the Vertex admin a bit more, need to chat with our developer on it but for the images not sizing to the fixed width its because we had a static position in the CSS file. Just change to relative to fix this. There was a reason for static as we don't usually do this but not sure off hand why this template needed it:

Code:
.jdGallery {
    position: relative !important;
}

template.css line 2100

Thanks for that Jonah, worked like a charm.

I also fixed the font issue by changing line 34. The absolute link was causing problems over https:

Before: <link rel="stylesheet" type="text/css" href="http://fonts.googleapis.com/css... />
After: <link rel="stylesheet" type="text/css" href="//fonts.googleapis.com/css.../>

Now if only I can get the Vertex update working.
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #7 on: March 13, 2017, 12:10:29 PM »

Great! Please see my PM, I can't login via FTP.
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« Reply #8 on: March 22, 2017, 11:06:14 AM »

Great! Please see my PM, I can't login via FTP.
Hi Jonah,
Any news on this? We are making progress on the site and would like this fixed before we go live.
Vince
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #9 on: March 22, 2017, 05:11:57 PM »

Please see my PM. It is now working.
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
vincebodie
Jr. Member
**
Offline Offline

Posts: 47



« Reply #10 on: April 02, 2017, 06:10:10 PM »

Please see my PM. It is now working.
Awesome, I just noticed when accessing the template settings in the admin. Do you recall what the issue was?
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #11 on: April 03, 2017, 12:52:48 PM »

I just patched with Vertex 4.1 and it worked for me. The other install (in the sub folder) that you said was messed up also was messed up for me after trying some things. I couldn't figure out why either.
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.