butchlove
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« on: April 03, 2017, 02:02:33 PM » |
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Hi I try to use the floating menu but when I scroll down, I can t see the menu can you explain me please Thanks
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Tristan Rineer
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« Reply #1 on: April 04, 2017, 08:14:26 AM » |
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Do you have the floating menu enabled in the theme options?
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
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butchlove
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« Reply #2 on: April 04, 2017, 09:09:49 AM » |
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Do you have the floating menu enabled in the theme options?
Hello thanks you for your answer. Yes it is enable
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Tristan Rineer
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« Reply #3 on: April 04, 2017, 02:33:51 PM » |
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Have you updated to the latest version of the Vertex Upgrade Patch? =============== To install the patch: 1. Download the Vertex Upgrade Patch. 2. Back up your site (just in case). 3. Copy the vertex/footer.php from the theme folder to somewhere safe (you'll be putting it back after patching). 4. Delete the vertex folder from the theme (nothing else, that is the only thing to delete). 5. Extract the zip file containing the patch, and upload it to the theme folder through FTP, choosing "overwrite" if/when prompted. 6. Copy the footer.php file (from step 3) back into the vertex folder of the theme. That's it. Or, to put it a different way: 1. Back up vertex/footer.php. 2. Delete the vertex folder, then upload the extracted patch to the theme folder. 3. Put the footer.php file back into the vertex folder of the theme. ===============
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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butchlove
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« Reply #4 on: April 05, 2017, 07:04:49 AM » |
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Have you updated to the latest version of the Vertex Upgrade Patch? =============== To install the patch: 1. Download the Vertex Upgrade Patch. 2. Back up your site (just in case). 3. Copy the vertex/footer.php from the theme folder to somewhere safe (you'll be putting it back after patching). 4. Delete the vertex folder from the theme (nothing else, that is the only thing to delete). 5. Extract the zip file containing the patch, and upload it to the theme folder through FTP, choosing "overwrite" if/when prompted. 6. Copy the footer.php file (from step 3) back into the vertex folder of the theme. That's it. Or, to put it a different way: 1. Back up vertex/footer.php. 2. Delete the vertex folder, then upload the extracted patch to the theme folder. 3. Put the footer.php file back into the vertex folder of the theme. =============== Hi, Thanks you very much for your help. I do like you said me . Now I can see on Overview: Available Updates: 4.1.0 But when I try the floating menu, and I scroll down , I can t see the menu. It s very strange when I saw the demo it is perfect. I work with XAMPP on my PC
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Tristan Rineer
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« Reply #5 on: April 05, 2017, 11:15:45 AM » |
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Unfortunately, if your site is on your local computer, there is no way for me to take a look at it to see if I can find any obvious issues.
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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butchlove
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« Reply #6 on: April 05, 2017, 03:31:02 PM » |
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Unfortunately, if your site is on your local computer, there is no way for me to take a look at it to see if I can find any obvious issues.
Hei, I will put the website online and send you the link. I have tried to install the website on a other PC but same problem, floating menu don t scroll down
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butchlove
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« Reply #7 on: April 10, 2017, 03:20:19 AM » |
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Unfortunately, if your site is on your local computer, there is no way for me to take a look at it to see if I can find any obvious issues.
Hi Tristan my web site is online now. can you please check why my floating menu doesn t work. thanks site is http://mendram.com/
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« Last Edit: April 10, 2017, 06:21:08 AM by butchlove »
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Tristan Rineer
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« Reply #8 on: April 11, 2017, 11:05:27 AM » |
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I don't see anything obvious that would be causing a problem on your site; I've forwarded this thread to one of the other developers, so I'll let you know when I get a response.
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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butchlove
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« Reply #9 on: April 11, 2017, 01:13:33 PM » |
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I don't see anything obvious that would be causing a problem on your site; I've forwarded this thread to one of the other developers, so I'll let you know when I get a response.
ok, thanks you if he need my id and password for access admin, just tell please.
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butchlove
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« Reply #10 on: April 11, 2017, 03:09:42 PM » |
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I don't see anything obvious that would be causing a problem on your site; I've forwarded this thread to one of the other developers, so I'll let you know when I get a response.
I noticed something strange. In theme shape 5 main/menu, when I put Show or Hide Main Menu? Off and save Nothing happens on the frontend. The menu is always visible. So I refresh the main/menu page and I see Show or Hide Main Menu? is on. it s strange
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Tristan Rineer
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« Reply #11 on: April 12, 2017, 11:02:56 AM » |
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It looks like we're going to need login and FTP details for your site in order to take a closer look at what's happening. If you can PM me that information, I'll try to make sure we get things resolved by the end of the week.
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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butchlove
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« Reply #12 on: April 12, 2017, 01:49:57 PM » |
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It looks like we're going to need login and FTP details for your site in order to take a closer look at what's happening. If you can PM me that information, I'll try to make sure we get things resolved by the end of the week.
OK Tristan I send you that information by PM. thanks you for help
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Tristan Rineer
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« Reply #13 on: April 13, 2017, 09:47:00 AM » |
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I found the problem. You had the "Float The Menu At What Height?" set to 120000 - This means that the floating menu won't appear until the user has scrolled down at least 120000 pixels. After setting it to 250, it now appears at a more reasonable height that is actually possible.
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Tristan Rineer ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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butchlove
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« Reply #14 on: April 13, 2017, 09:57:03 AM » |
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I found the problem. You had the "Float The Menu At What Height?" set to 120000 - This means that the floating menu won't appear until the user has scrolled down at least 120000 pixels. After setting it to 250, it now appears at a more reasonable height that is actually possible.
Thanks you Tristan I saw that. It s good now It is strange because I tried many different value like 100, 200, 300 and 120000, nothing worked.
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