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[1]

Offline lakisiason
Free Member
Posts: 52
Posted on: April 26, 2017, 04:13:44 PM

Hi
I have test to send and receive emails from my email. (email from server side is OK).
test emai from wordpress receive ok from server.

the problem I have is that I cannot send email from contact form.
when i send email using the form says "sending now email" but no email arive to the server.

I am using WP-Mail-SMTP plugin. I had disabled but the form again did not send the email.

Thanks
Lazaros
« Last Edit: April 26, 2017, 04:19:18 PM by lakisiason »
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Offline lakisiason
Free Member
Posts: 52
Posted on: May 01, 2017, 05:09:11 PM

anyone to answer after 6 days ?
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: May 02, 2017, 02:54:12 PM

Sorry about the delayed response.  For some reason I never got the notification e-mail about the new post.

What form are you referring to?  Can you give more details about what exactly is happening?
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Offline lakisiason
Free Member
Posts: 52
Posted on: May 08, 2017, 02:27:50 PM

Sorry about the delayed response.  For some reason I never got the notification e-mail about the new post.

What form are you referring to?  Can you give more details about what exactly is happening?

see this link http://velonismos-reflexologia.gr/contact-us-2.
 I use s5 quick Contact and although display  "sending email"  I have receive no email.
The same happen in front page at top row 3.2 (again using the form s5 quick Contact)

thanks
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: May 09, 2017, 10:12:48 AM

Please make sure that you have the latest version of the plugin installed by downloading the standalone version of the plugin and re-installing it.
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Offline lakisiason
Free Member
Posts: 52
Posted on: May 09, 2017, 03:29:08 PM

Please make sure that you have the latest version of the plugin installed by downloading the standalone version of the plugin and re-installing it.

Hi
I uninstall and linstall again the S5 quick contact from https://www.shape5.com/component/option,com_docman/Itemid,96/task,cat_view/gid,244/
again no mail have been received via this form. All emails send receive ok using outlook
can you suspect what couse the problem ?
thanks
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: May 10, 2017, 11:20:20 AM

Your web server needs to have the PHP mail() function enabled in order to be able to use the wp_mail() function used by WP to send the mail from the contact form.
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Offline lakisiason
Free Member
Posts: 52
Posted on: May 11, 2017, 03:27:23 AM

Your web server needs to have the PHP mail() function enabled in order to be able to use the wp_mail() function used by WP to send the mail from the contact form.

 I checked ->PHP mail() function is enabled. the test from wp is OK (see attached)
it is urgent to find solution or suggest me another plugin to use.
the customer has problem to recieve emails.

thanks
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: May 11, 2017, 11:44:08 AM

It looks like you are using a third party plugin to manage e-mail - that plugin may be changing the way wp_mail() works to send e-mail; it may say that the test succeeded, but did the message actually arrive at the target address?  If you absolutely need to use that plugin, you may just need to find a new contact form plugin in the WP plugins directory by searching for "Contact Form" in the "Plugins -> Add New" page of WP admin.
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Offline lakisiason
Free Member
Posts: 52
Posted on: May 13, 2017, 05:15:38 AM

Hi
I make a check of the problem using postman SMTP plugin.
I managed to send email via WPforms succesfully.
I find  that S5 quick contact had problem to send email "No recipient forward path has been supplied" or "the sender email is not correct"->  as postmat says ->Invalid "From" e-mail address "http://velonismos-reflexologia.gr (http://velonismos-reflexologia.gr

Can you tell me where is the setting for the S5 quick contact form to take the correct email ->info@velonismos-reflexologia.gr (because it takes this " e-mail address "http://velonismos-reflexologia.gr (http://velonismos-reflexologia.gr)
Can you identify why this form has problem ?

thanks
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: May 15, 2017, 02:01:32 PM

You may want to make sure that you have a valid e-mail assigned on the "Settings -> General" tab of WP admin.

Does the issue still happen if you disable the e-mail plugin that you are using?

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