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Offline sheldesign
Free Member
Posts: 184
Posted on: May 02, 2017, 01:18:24 AM

Hi

I recently upgraded a site using this template, to Joomla 3.7. There are issues on both the frontend and backend:

Frontend:
- in Firefox and IE, when you click on a menu item, the page is blank. The page only appears when you refresh the page. Seems to be OK in Chrome

[UPDATE: I have now fixed this FRONTEND. It seems that after Joomla 3.7 upgrade there are some caching issues. When I disabled the plugin 'System - Page Cache' the frontend issue disappeared - however, the BACKEND issue below still remains]

Backend:
- I can't access the Template. When I click on 'Spectrum' I get a page that you can see in the attachment
- This is across all browsers
- This has also happened on another site that has been upgraded to Joomla 3.7, using 'Photobox'

I upgraded another site to 3.7 that uses the 'Big Business' template, and there are no issues with that site. So it appears to be an issue on older templates.

The site with the Frontend issue is: http://www.stmarysbandclub.com.au/ (the Home page will show, but when you click on all/most other pages, you will nee to refresh to see anything, including clicking back on the Home button)

Could you please advise urgently as this is a major client of mine!?

« Last Edit: May 02, 2017, 01:47:40 AM by sheldesign »
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Offline mikek
Free Member
Posts: 28743 WWW
Posted on: May 02, 2017, 07:15:07 AM

Hello,

There is no item attached to see the backend problem.

This template has been tested in 3.7 and no issues have been found. I am currently navigating the backend with no issues as well. Although the template itself does not have any effect on the backend. Please also be sure that you are running the latest version of Vertex:

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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Offline sheldesign
Free Member
Posts: 184
Posted on: May 02, 2017, 05:10:52 PM

Hmmm that's strange the attachment didn't upload - it said it was there when I posted it. I have tried attaching again now.

As you'll be able to see (hopefully!) in the attachment, I can't see what version of Vertex it is using. But I will update it to the latest version of Vertex and see if that helps
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Offline sheldesign
Free Member
Posts: 184
Posted on: May 02, 2017, 05:28:11 PM

Yep that worked (updating Vertex). Thanks for that
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