Forum Support

Shape 5
March 29, 2024, 12:44:46 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Menu not displaying in IE  (Read 1012 times)
coptechs
Jr. Member
**
Offline Offline

Posts: 145



WWW
« on: May 03, 2017, 11:28:38 AM »

Viewing my site in IE 11.1066.14393.0 my menu and logo doesn't show up. It works fine in Chrome and Edge browsers.

Go here to see problem (Chrome on left and IE on right in image)
https://drive.google.com/file/d/0B3KPrXipGBS8Q2c1QWVraDRBV1E/view?usp=sharing
Logged
Dragos01
Jr. Member
**
Offline Offline

Posts: 34



« Reply #1 on: May 04, 2017, 07:22:46 AM »

Thank for showing! I have the same problem!
Logged
reznickova
Jr. Member
**
Offline Offline

Posts: 40



« Reply #2 on: May 04, 2017, 08:25:47 AM »

I do not see the menu anywhere, in any browser

Template has bugs !!!!
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #3 on: May 04, 2017, 11:40:34 AM »

Hello,

Do you guys have this same issue on our demo too when viewing in IE?
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
coptechs
Jr. Member
**
Offline Offline

Posts: 145



WWW
« Reply #4 on: May 05, 2017, 06:02:08 PM »

Hello,

Do you guys have this same issue on our demo too when viewing in IE?

Yes. Same problem in your demo when viewing in IE
Logged
baeprod
Jr. Member
**
Offline Offline

Posts: 33



« Reply #5 on: May 06, 2017, 06:57:05 AM »

I have the same issues with Chrome ... which also does not display the default s5_logo.

If I assign the main menu to a module position it will display... but not through the template's menu assignment.
Logged
coptechs
Jr. Member
**
Offline Offline

Posts: 145



WWW
« Reply #6 on: May 07, 2017, 09:07:02 AM »

I have a site ready to go that I need to get live ASAP. I'm seeing the top menu and logo in Chrome and Edge, not in IE. Do you have a fix yet? Please advise.
Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #7 on: May 08, 2017, 09:53:22 AM »

Hello,

Sorry for the delay. Please update your template's index.php file with the one attached. This was due to a javascript problem in IE, it doesn't support a particular function, so I had to find an alternate.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Dragos01
Jr. Member
**
Offline Offline

Posts: 34



« Reply #8 on: May 08, 2017, 12:30:49 PM »

Great! It works!
Logged
coptechs
Jr. Member
**
Offline Offline

Posts: 145



WWW
« Reply #9 on: May 08, 2017, 03:11:30 PM »

Hello,

Sorry for the delay. Please update your template's index.php file with the one attached. This was due to a javascript problem in IE, it doesn't support a particular function, so I had to find an alternate.

Thank you.
Logged
PJones
Jr. Member
**
Offline Offline

Posts: 37



« Reply #10 on: May 14, 2017, 01:16:03 AM »

I'm on Chrome and couldn't see the menu. Tried Firefox and nothing there either.

So I updated with the attached file and it blitzed the page.....put original back in and it's loading, but still with no menu.

Seeing this in console.....

Code:
Uncaught TypeError: Cannot read property 'offsetLeft' of null
    at s5_logo_position ((index):546)
« Last Edit: May 14, 2017, 01:19:12 AM by PJones » Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #11 on: May 15, 2017, 08:11:47 AM »

Hello,

Please post a url to where this occurs. Please also be sure that you have a logo published, it is required for this design.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
PJones
Jr. Member
**
Offline Offline

Posts: 37



« Reply #12 on: May 15, 2017, 09:06:42 AM »

Hello,

Please post a url to where this occurs. Please also be sure that you have a logo published, it is required for this design.

Here you go Mike......logo is published and can be seen on Mobile:

https://www.ukwebservices.net/demo/
Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #13 on: May 16, 2017, 07:32:44 AM »

Hello,

Looking at your menu structure it doesn't look like you have a logo menu item setup for the logo to show in. Please be sure to follow the instructions given here for setting up the menu item:

http://www.shape5.com/demo/outdoor_life/index.php/tutorials-menu-48/custom-code-for-this-design
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
PJones
Jr. Member
**
Offline Offline

Posts: 37



« Reply #14 on: May 16, 2017, 08:54:46 AM »

Many thanks Mike......that's got it!
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.