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Author Topic: Unable to edit settings in template  (Read 608 times)
fossa
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« on: May 23, 2017, 02:29:10 PM »

I'm running a Joomla 3.7.1 site using php 7, and discover it's not possible to edit the Vertex/template settings anymore.
I tried to patch Vertex 4.0 - this didn't help.
Can I uninstall/reinstall the Risen Hope template without loosing existing settings in the template?
Any other ideas how to fix this?

Kind regards
Olav
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mikek
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« Reply #1 on: May 24, 2017, 07:26:14 AM »

Hello,

We are currently running Vertex 4.1, not 4.0. Are you on the current version? You can uninstall and reinstall, and keep of copy of vertex.json (that's where your settings are stored). I doubt that will solve anything though, you most likely either have a third party extension interfering or it's not running the latest Vertex files.
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Mike Knott
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sneadm
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« Reply #2 on: June 02, 2017, 01:47:28 PM »

Same problem.  Running Vertex 3.6. Upgraded to 4.1 on development site, no change.  Not sure when it happened, but have not added any new extensions in over a year.  Any ideas of where to look?
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fossa
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« Reply #3 on: June 02, 2017, 03:50:22 PM »

I followed Mike's suggestions. Installed a Shape5 template, disabled and unininstalled Risen Hope. Installed the current version of Risen Hope, set as default and restored the backed up json- file, and site nearly worked normal. Some modules "dissappeared" and custom logo got lost.

Good luck, SNEADM!
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mikek
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« Reply #4 on: June 03, 2017, 06:35:02 AM »

Hello,

I would suggest reinstalling the template then as fossa suggested. You can make a back up of the template by copying its entire folder via ftp first if you wish.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
sneadm
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« Reply #5 on: June 03, 2017, 07:41:28 AM »

Thank-you, that worked.

Mark
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