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Author Topic: Not able to see the Template settings in Joomla 3.7.2  (Read 932 times)
angour
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« on: May 27, 2017, 05:53:06 AM »

Hello there,

After the last couple Joomla updates I am no longer able to access the Corpway template settings interface. I tried going to Extensions -> Templates -> Templates , then clicked on the Corpway Details and Files and that gave me access to the various template files and folders but not to the friendly user interface that was available before where I could set the template how I wanted it.

I am currently on Joomla 3.7.2 could you please advise how to proceed as I am currently unable to make any changes to the template layout etc.

Many thanks

Anna
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mikek
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« Reply #1 on: May 29, 2017, 07:05:53 AM »

Hello,

Please be sure your site is running the latest version of Vertex. Also, if your server is running CloudFlare make sure it's not running the administrator portion of your site.

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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Mike Knott
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angour
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« Reply #2 on: May 29, 2017, 09:42:35 AM »

Hello, thank you for your reply - I have uploaded the folder with the patch into the root folder of the Corpway template as per instructions, however am not able to complete the last step of the instructions:

"In the backend of Joomla go to Extensions/Template Manager and then open your templates configuration link. Save any changes that you wish and the upgrade is complete!"


The back end of Joomla does not have a "Template Manager" menu option, the only options are:

Extensions => Templates => Templates or
Extensions => Templates => Styles

I tried going into both menu options but nothing is different to what it was before, i.e. i still have the same issue that I can't see the interface for the theme modifications.

I also checked with Siteground where my site is hosted and they confirmed that CloudFlare is not being used

Any other guidance would be much appreciated, thank you
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mikek
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« Reply #3 on: May 30, 2017, 06:53:58 AM »

Hello,

Do you have any third party extensions enabled in the backend? If so, please try disabling all of them to see if one of those is interfering.

Also, just to confirm this template has been fully tested in 3.7.2 and Vertex 4.1 and works with no issues, so this is something unique to your setup.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
duke1243
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« Reply #4 on: October 08, 2017, 04:03:35 PM »

Hello,

Do you have any third party extensions enabled in the backend? If so, please try disabling all of them to see if one of those is interfering.

Also, just to confirm this template has been fully tested in 3.7.2 and Vertex 4.1 and works with no issues, so this is something unique to your setup.

I'm also using SiteGround and attempted the update, but experience the same issue  - where the template config screen does not have any of the UI it normally has and there is no option to save changes to complete the update. This seems to be separate from the Vertex issue, but in order to fully fix the Vertex issue, this must be resolved first.

Cloudfare is not being used. SuperCacher was, but I've since disabled and flushed the cache and seen no changes.

Only extensions are a couple text editors (JCE and JCK), RSForm Pro, and JEvents.

It seems like the configuration file is missing from the Joomla update or it is mis-referenced?
« Last Edit: October 08, 2017, 04:05:38 PM by duke1243 » Logged
mikek
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« Reply #5 on: October 09, 2017, 08:22:55 AM »

Hello,

It looks more like your files didn't patch properly. If you can private message me super admin access and ftp access I can take a look.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
angour
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« Reply #6 on: October 22, 2017, 02:16:01 PM »

Hello,

Do you have any third party extensions enabled in the backend? If so, please try disabling all of them to see if one of those is interfering.

Also, just to confirm this template has been fully tested in 3.7.2 and Vertex 4.1 and works with no issues, so this is something unique to your setup.

Hi Mikek,

I have gone through every single third party extension and disabled it one by one to check if any of them interfere but it has not made any difference and I am still not able to see the corpway template interface. Perhaps in my case something did not "patch through" correctly either? I would very much appreciate if you could take a look. I have attached the screenshot of what I am seeing so that it's clear
« Last Edit: October 22, 2017, 02:28:54 PM by angour » Logged
mikek
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« Reply #7 on: October 23, 2017, 06:54:44 AM »

Hello,

If you can private message me super admin access and ftp access I can try patching it with fresh Vertex files.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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