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Author Topic: Risen Hope backend interface no longer accessible  (Read 4152 times)
hanoverc
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« on: June 19, 2017, 05:12:25 PM »

We downloaded the Risen Hope Joomla template in 2014 and the backend interface allowed us to configure the template.  That has now stopped working.  Our understanding was that any templates downloaded during our 3 month membership would continue to be fully functional.  Is there a way to fix this issue?  I have attached a snapshot.  Thank you for your help.
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mikek
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« Reply #1 on: June 20, 2017, 07:06:20 AM »

Hello,

The screenshot you are showing is not the template's configuration, that's Joomla template manager which allows you to modify files. You need to be in the styles manager and click on the template's name to view its configuration.

Please also be sure you are on the latest version of the framework:

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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Mike Knott
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hanoverc
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« Reply #2 on: June 20, 2017, 07:17:12 AM »

What would you charge to do that for us?

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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jonahh
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« Reply #3 on: June 20, 2017, 11:26:26 AM »

You can follow the tutorial but if you wanted us to do it for you it would fall under the extension install here:

https://www.shape5.com/custom_services.html
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Jonah Hall
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Mosee2014
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« Reply #4 on: July 27, 2017, 03:35:22 AM »

Hi, after upgrading to latest version of joomla, my backend of Risen Hope changed and looked like the attached
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mikek
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« Reply #5 on: July 27, 2017, 08:33:06 AM »

Hello,

You need to upgrade your Vertex install, there are instructions for that here:

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Mosee2014
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« Reply #6 on: July 28, 2017, 01:27:26 AM »

I have followed the steps but still giving me errors, as the attached..


Kindly assist
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Mosee2014
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« Reply #7 on: July 28, 2017, 03:36:44 AM »

Hello,

Thanks Alot have successifully updated..

Regards

Moses
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