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[1]

Offline davidfili
Free Member
Posts: 5
Posted on: August 09, 2017, 12:33:32 AM

Installing site shaper (clean hosting, FTP with binary transfer) results in error 500 when trying to access wp-admin

Installing clean WP and just the theme results in misaligned frontend.

Tried both clean WP install and automated GoDaddy WP install

Sent access via email
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 09, 2017, 10:05:07 AM

I'll take a look at your site as soon as the e-mail is forwarded to me.  Do I have your permission to override the existing install, so I can re-install the shaper?
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Offline davidfili
Free Member
Posts: 5
Posted on: August 09, 2017, 11:40:25 AM

I'll take a look at your site as soon as the e-mail is forwarded to me.  Do I have your permission to override the existing install, so I can re-install the shaper?

Yes, you can wipe the folder and DB clean as well. Thank you.
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 09, 2017, 12:01:40 PM

I moved your old site to the "_backup" sub-folder, then re-uploaded the shaper.  Your site is fully functional with all demo content, and is ready for you to use it.

I'm not sure what caused the issues you were having before, but everything installed correctly with no problems this time.
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Offline davidfili
Free Member
Posts: 5
Posted on: August 09, 2017, 12:29:35 PM

I moved your old site to the "_backup" sub-folder, then re-uploaded the shaper.  Your site is fully functional with all demo content, and is ready for you to use it.

I'm not sure what caused the issues you were having before, but everything installed correctly with no problems this time.

Have you tried to use the files you offer in the download section?
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 09, 2017, 12:48:40 PM

The first thing I did when re-installing your site was to download the shaper just like anyone else would; that is what I used on your site.
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Offline davidfili
Free Member
Posts: 5
Posted on: August 09, 2017, 01:00:03 PM

The first thing I did when re-installing your site was to download the shaper just like anyone else would; that is what I used on your site.

Not sure what or where, but there must a glitch "in the Matrix". I tried that for almost two days with no success. Even though clean WP was not problem and I run two another WP websites with no problems. I tried both scenarios with direct install of your shaper and with installing clean WP first and then overwriting it with your files.

Anyway, thank you.
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 09, 2017, 01:04:46 PM

I'm glad I was able to help.

If that solves the problem, I'll go ahead and lock this thread.
Logged

Offline davidfili
Free Member
Posts: 5
Posted on: August 09, 2017, 01:11:55 PM

I'm glad I was able to help.

If that solves the problem, I'll go ahead and lock this thread.

Sure
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