Forum Support

Shape 5
December 03, 2020, 08:00:31 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Theme not working with WP on GoDaddy hosting  (Read 1404 times)
davidfili
Jr. Member
**
Offline Offline

Posts: 5



« on: August 09, 2017, 12:33:32 AM »

Installing site shaper (clean hosting, FTP with binary transfer) results in error 500 when trying to access wp-admin

Installing clean WP and just the theme results in misaligned frontend.

Tried both clean WP install and automated GoDaddy WP install

Sent access via email
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #1 on: August 09, 2017, 10:05:07 AM »

I'll take a look at your site as soon as the e-mail is forwarded to me.  Do I have your permission to override the existing install, so I can re-install the shaper?
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
davidfili
Jr. Member
**
Offline Offline

Posts: 5



« Reply #2 on: August 09, 2017, 11:40:25 AM »

I'll take a look at your site as soon as the e-mail is forwarded to me.  Do I have your permission to override the existing install, so I can re-install the shaper?

Yes, you can wipe the folder and DB clean as well. Thank you.
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #3 on: August 09, 2017, 12:01:40 PM »

I moved your old site to the "_backup" sub-folder, then re-uploaded the shaper.  Your site is fully functional with all demo content, and is ready for you to use it.

I'm not sure what caused the issues you were having before, but everything installed correctly with no problems this time.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
davidfili
Jr. Member
**
Offline Offline

Posts: 5



« Reply #4 on: August 09, 2017, 12:29:35 PM »

I moved your old site to the "_backup" sub-folder, then re-uploaded the shaper.  Your site is fully functional with all demo content, and is ready for you to use it.

I'm not sure what caused the issues you were having before, but everything installed correctly with no problems this time.

Have you tried to use the files you offer in the download section?
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #5 on: August 09, 2017, 12:48:40 PM »

The first thing I did when re-installing your site was to download the shaper just like anyone else would; that is what I used on your site.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
davidfili
Jr. Member
**
Offline Offline

Posts: 5



« Reply #6 on: August 09, 2017, 01:00:03 PM »

The first thing I did when re-installing your site was to download the shaper just like anyone else would; that is what I used on your site.

Not sure what or where, but there must a glitch "in the Matrix". I tried that for almost two days with no success. Even though clean WP was not problem and I run two another WP websites with no problems. I tried both scenarios with direct install of your shaper and with installing clean WP first and then overwriting it with your files.

Anyway, thank you.
Logged
Tristan Rineer
Global Moderator
*****
Offline Offline

Posts: 3858

Gravatar


« Reply #7 on: August 09, 2017, 01:04:46 PM »

I'm glad I was able to help.

If that solves the problem, I'll go ahead and lock this thread.
Logged

Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
davidfili
Jr. Member
**
Offline Offline

Posts: 5



« Reply #8 on: August 09, 2017, 01:11:55 PM »

I'm glad I was able to help.

If that solves the problem, I'll go ahead and lock this thread.

Sure
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.