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Offline EROT
Free Member
Posts: 16
Posted on: August 22, 2017, 05:44:05 AM

Hi, I get the following error, any suggestions/recommendations plz. The form pops up, capcha shows but I get this error on submit

This page isn?t working

erot.xxxxxx.co.za is currently unable to handle this request.
HTTP ERROR 500
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 22, 2017, 12:21:15 PM

Hello,

If you can give me a site URL I can take a further look at this.

Thanks,
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Offline EROT
Free Member
Posts: 16
Posted on: August 23, 2017, 01:32:48 AM

Hello,

If you can give me a site URL I can take a further look at this.

Thanks,

Hi Jonahh, thanks for the support. The url is:

https://erot.gleva.co.za

Andre
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 23, 2017, 10:47:17 AM

Thanks but I'm not seeing where its located on your site? Can you please let me know where to look, where the button is to active it?
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Offline EROT
Free Member
Posts: 16
Posted on: August 23, 2017, 10:52:16 AM

Thanks but I'm not seeing where its located on your site? Can you please let me know where to look, where the button is to active it?


Hi Jonahh

It is on the front page, at the top in the right hand column, just below the header. (Share this site)
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 24, 2017, 11:02:16 AM

Ok I do see that it just goes blank and nothing happens. Usually this is caused by a permissions issue on the tell a friend files. Try setting the files to CHMOD 775 and see if the problem persists.
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Offline EROT
Free Member
Posts: 16
Posted on: August 24, 2017, 08:59:26 PM

Ok I do see that it just goes blank and nothing happens. Usually this is caused by a permissions issue on the tell a friend files. Try setting the files to CHMOD 775 and see if the problem persists.
Hi I have done that bur still nothing?
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Offline EROT
Free Member
Posts: 16
Posted on: August 25, 2017, 02:53:06 AM

Ok I do see that it just goes blank and nothing happens. Usually this is caused by a permissions issue on the tell a friend files. Try setting the files to CHMOD 775 and see if the problem persists.
Hi I have done that bur still nothing?

Hi Jonahh

I received the following from our hosting provider, hope this makes sense:



i]I have temporarily enabled error_logging on the account and found the following errors when attempting to use the module. Please see below:

==========
Strict Standards: Only variables should be assigned by reference in /home/gleva/erot.gleva.co.za/modules/mod_s5_tellafriend/tmpl/tellafriend.php on line 21

Fatal error: Class 'JModuleHelper' not found in /home/gleva/erot.gleva.co.za/modules/mod_s5_tellafriend/tmpl/tellafriend.php on line 26
==========

The developers will be able to assist further with the above information.[/i]
[
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 25, 2017, 12:40:18 PM

Ok thanks, if you can PM me FTP to your site I can try to get this fixed.
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Offline EROT
Free Member
Posts: 16
Posted on: August 27, 2017, 04:17:07 PM

Ok thanks, if you can PM me FTP to your site I can try to get this fixed.


hi how do I Pm?
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Offline EROT
Free Member
Posts: 16
Posted on: August 27, 2017, 05:56:51 PM

okay i sent you the ftp details
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 28, 2017, 11:38:12 AM

Thanks, I responded to your PM. I can't seem to login via FTP credentials you gave.
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Offline EROT
Free Member
Posts: 16
Posted on: August 28, 2017, 04:45:55 PM

Thanks, I responded to your PM. I can't seem to login via FTP credentials you gave.

Hi I resent them.
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: August 29, 2017, 11:04:03 AM

Thanks, they do work now but once logged in I'm just thrown into an empty directory?
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Offline EROT
Free Member
Posts: 16
Posted on: August 29, 2017, 01:33:49 PM

Thanks, they do work now but once logged in I'm just thrown into an empty directory?

That is weird, let me check it out first, I will let you know.
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