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captgary
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« Reply #16 on: September 20, 2017, 11:47:56 AM » |
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I just installed the patch per the instruction. Each file was uploaded in the order presented. It still indicates we have teh older version. Menus still gone. Suggestions?
gary
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jonahh
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« Reply #17 on: September 20, 2017, 11:50:34 AM » |
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Your permissions may be preventing the files to override via FTP. Check your permissions to be sure that when you are uploading and overwriting the files that they are actually getting overwritten.
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
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captgary
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« Reply #18 on: September 20, 2017, 12:02:38 PM » |
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Your permissions may be preventing the files to override via FTP. Check your permissions to be sure that when you are uploading and overwriting the files that they are actually getting overwritten.
Just checked and read write and execute are all checked. This back end stuff is not my strong suite.
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jonahh
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« Reply #19 on: September 21, 2017, 10:48:54 AM » |
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If you can PM me Joomla and FTP login details I can get it working for you.
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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calebt
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« Reply #20 on: September 21, 2017, 12:45:06 PM » |
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Hello thank you patching this, but when i follow the instructions I get a blank page that only says "Template XML file not found"
Thoughts?
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mikek
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« Reply #21 on: September 22, 2017, 07:27:41 AM » |
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Hello,
A template xml files points to an xml file missing. Check the template's xml folders, in there you should see Vertex.xml and Specific.xml, if both of those are not there one has been removed. You can grave Vertex.xml from the patch and Specific.xml from the template's original zip file.
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Mike Knott ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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calebt
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« Reply #22 on: September 22, 2017, 08:49:06 AM » |
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Hi Mike, in my xml folder on website the Specific.xml wasn't present so i copied it over from the original website files. But now im seeing a very different issue. Take a look at the screen shot. I have rolled it back to no menu for the time being.
Thanks, Caleb
Update: I have another client with the same issue. The first client is using Modern Flavor and the second one is using Business Line. Same xml error, then when i replace the Specific.xml file i get a strange unformatted page - I've rolled it back to no menu version as well. See attached screen shot.
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« Last Edit: September 22, 2017, 09:18:10 AM by calebt »
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mikek
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« Reply #23 on: September 22, 2017, 11:54:49 AM » |
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Hello,
You are not applying something correct with the patch. Uploading the patch files does not touch the xml files. If you can restore the sites with a backup, and private message me ftp access I can patch them for you.
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Mike Knott ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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calebt
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« Reply #24 on: September 22, 2017, 12:56:45 PM » |
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Ok its fixed! Turns out that my FTP program "Flow" was overwriting at the "Folder" level and not the file level. For instance the Specific.xml was not in the Vertex update but my ftp program overwrote the whole folder...and Im sure that was happening in all the other folders. My fix was to login to my hosting account and upload the update zip file, then extract it in the proper location. Worked like a charm! Sorry about that Mike. Thank you though!!
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Gutshot
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« Reply #25 on: September 23, 2017, 03:05:44 AM » |
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Can't this be made a fix/update you can install through the backend that overwrite the files?
For end users of their website this is very hard because most don't even know what FTP means or how to use it.
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labadmends
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« Reply #26 on: September 26, 2017, 03:53:23 PM » |
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Thank you Pascal!
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Deee
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« Reply #27 on: January 10, 2018, 12:25:31 PM » |
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Hi, I installed the vertex updater component (to avoid having to do this via FTP) however it displays only a blank when I choose it from the backend. I am running Joomla 3.8.3. Thank you for any assistance
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« Last Edit: January 10, 2018, 12:45:03 PM by Deee »
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jonahh
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« Reply #28 on: January 11, 2018, 10:45:28 AM » |
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Hello,
Please try reinstalling it. We actually just made an update to it over the past 24 hours and this may fix your issue.
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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glitter
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« Reply #29 on: January 28, 2018, 12:06:39 AM » |
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Thank you Pascal for posting the actual code fix and filename - allowed me to fix my older Vertex template and saved me tons of time!
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