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Author Topic: Mail not submitted  (Read 1290 times)
fastmax
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« on: November 29, 2017, 11:04:42 AM »

I have a problem when sending the subscription form, the modules remains with the word "adding email address" and nothing else happens.
The address is not added in Mailchimp.

The url is: www.pianetacapello.it
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jonahh
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« Reply #1 on: November 30, 2017, 11:30:18 AM »

Hello,

I see the issue, very strange. Can you PM me FTP and Joomla login details so I can take a look at this for you?

Thanks,
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Jonah Hall
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fastmax
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« Reply #2 on: December 01, 2017, 05:11:56 AM »

I did it
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fastmax
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« Reply #3 on: December 11, 2017, 04:59:50 AM »

Hello,

I see the issue, very strange. Can you PM me FTP and Joomla login details so I can take a look at this for you?

Thanks,

hi, could you check it?
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jonahh
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« Reply #4 on: December 11, 2017, 02:00:36 PM »

Hello,

I'm sorry for the delay in getting back to you. We did check this out. Our developer is saying to try and generate a new API key and then use that. Apparently sometimes issues with older ones? I'm not sure but if this doesn't work please let me know.
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
fastmax
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« Reply #5 on: December 14, 2017, 10:38:31 AM »

I did it but unfortunately it does not work yet...
any ideas?
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jonahh
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« Reply #6 on: December 14, 2017, 12:48:56 PM »

Hmm ok. I will need your MailChimp login to dig into this further then. If you can PM me this info I can get it working for you.  Thanks
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
KlintWeb
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« Reply #7 on: December 19, 2017, 02:33:49 AM »

Hmm ok. I will need your MailChimp login to dig into this further then. If you can PM me this info I can get it working for you.  Thanks

I had the same problem a few days ago

I tried with a new install, but it did not help

When I added the raw HTML code and Java Scripts from MailChimp in a modul, it worked well
« Last Edit: December 22, 2017, 04:18:44 PM by KlintWeb » Logged
jonahh
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« Reply #8 on: December 19, 2017, 11:00:08 AM »

We have also updated the downloads just yesterday again. This should fix any issues with the module not working.
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
KlintWeb
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« Reply #9 on: December 21, 2017, 01:14:08 AM »

We have also updated the downloads just yesterday again. This should fix any issues with the module not working.

Sorry, but it's still the same
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jonahh
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« Reply #10 on: December 21, 2017, 11:07:55 AM »

If you PM me FTP and Joomla login details I can take a look for you.
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Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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