Hello,
500 error are errors directly related to your server. You would need to contact your hosting provider to have them check the server logs.
Hi,
Thank you. I contacted with hosting provider, they have sent me log report-
I am not able to open joomla admin panel also.
The issue needs to be checked by your developer as it is something related to the website code. Please note, being technicians we have limited knowledge towards website coding and third party applications. You can refer the log details pasted below:
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Logs for website:
http://support-tools.com/?3db2f3d5b5af3c2f#w6eCAcyvTKn/Jfdl+9yGPdHXY1LhAeJmJDVEcHWQfqg=[30-Nov-2017 03:32:36 Etc/GMT] PHP Fatal error: Uncaught Error: Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php:45
Stack trace:
#0 {main}
thrown in /home/alsadate/public_html/index.php on line 45
[30-Nov-2017 03:32:50 Etc/GMT] PHP Fatal error: Uncaught Error: Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php:45
Stack trace:
#0 {main}
thrown in /home/alsadate/public_html/index.php on line 45
[30-Nov-2017 03:34:13 Etc/GMT] PHP Fatal error: Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php on line 45
Logs for admin panel:
http://support-tools.com/?2460b374e6087356#XxTnk35vZRUDX/Vku/CijtAUO3zMtI1ZUfrOiknao/U=[30-Nov-2017 02:32:03 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:36:34 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:39:36 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:44:16 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:45:07 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:19:33 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:22:27 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:34:29 Etc/GMT] PHP Fatal error: Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217