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Author Topic: Getting blank page after admin login also website  (Read 5307 times)
sandijai
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« on: November 29, 2017, 09:21:04 PM »

http://alsadadqatar.com/administrator/

This page isn?t working

alsadadqatar.com is currently unable to handle this request.
HTTP ERROR 500
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mikek
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« Reply #1 on: November 30, 2017, 08:01:34 AM »

Hello,

500 error are errors directly related to your server. You would need to contact your hosting provider to have them check the server logs.
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Mike Knott
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Shape 5 Team

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sandijai
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« Reply #2 on: December 19, 2017, 01:50:43 AM »

Hello,

500 error are errors directly related to your server. You would need to contact your hosting provider to have them check the server logs.

Hi,

Thank you. I contacted with hosting provider, they have sent me log report-
I am not able to open joomla admin panel also.

The issue needs to be checked by your developer as it is something related to the website code. Please note, being technicians we have limited knowledge towards website coding and third party applications. You can refer the log details pasted below:

--
Logs for website: http://support-tools.com/?3db2f3d5b5af3c2f#w6eCAcyvTKn/Jfdl+9yGPdHXY1LhAeJmJDVEcHWQfqg=

[30-Nov-2017 03:32:36 Etc/GMT] PHP Fatal error:  Uncaught Error: Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php:45
Stack trace:
#0 {main}
  thrown in /home/alsadate/public_html/index.php on line 45
[30-Nov-2017 03:32:50 Etc/GMT] PHP Fatal error:  Uncaught Error: Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php:45
Stack trace:
#0 {main}
  thrown in /home/alsadate/public_html/index.php on line 45
[30-Nov-2017 03:34:13 Etc/GMT] PHP Fatal error:  Call to undefined method JSite::execute() in /home/alsadate/public_html/index.php on line 45

Logs for admin panel: http://support-tools.com/?2460b374e6087356#XxTnk35vZRUDX/Vku/CijtAUO3zMtI1ZUfrOiknao/U=

[30-Nov-2017 02:32:03 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:36:34 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:39:36 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:44:16 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 02:45:07 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:19:33 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:22:27 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
[30-Nov-2017 03:34:29 Etc/GMT] PHP Fatal error:  Class 'JPluginHelper' not found in /home/alsadate/public_html/libraries/joomla/application/application.php on line 217
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mikek
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« Reply #3 on: December 19, 2017, 08:18:34 AM »

Hello,

All of those error messages are directly related to Joomla and not our template. I would suggest posting on joomla.org's forum boards as these errors are related to their CMS; a template would not have any effect on these.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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