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Author Topic: Clicking a Masonry category causes a blank screen. No error is in error_log.  (Read 628 times)
flaxton
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« on: December 11, 2017, 03:20:28 PM »

This is halfway down the home page here, where it shows ALL and BLOG:

http://infotechdesign.review/

It loads initially with the home page, but if you click the BLOG category (which the displayed article is in)...the page goes blank. Nothing showing at all in Apache error_log. I was having this problem with other categories with no published articles, so I removed them from the module categories, leaving "All Categories" and "BLOG" and nothing else. But I still get the blank page.

I also turned the Joomla Debug system on (which shows diagnostic info on the bottom of the home page), and the page is still completely blank when I click "BLOG".

access_log shows this AJAX command, but it gets a good return code 200:

Code:
"GET /?ajaxload=true&limitstart=6&catid=48&count=6 HTTP/1.0" 200 355761 "http://infotechdesign.review/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

Any ideas? Running PHP 7.1 (I was trying with 7.0), latest Joomla 3.8.2.
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jonahh
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« Reply #1 on: December 12, 2017, 12:54:11 PM »

Hello,

Please install a fresh copy of this module on your site. You can just overwrite the files via FTP. We updated it a few weeks ago to fix an issue like this. I believe a fresh install will fix your site.
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Jonah Hall
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flaxton
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« Reply #2 on: December 12, 2017, 02:06:03 PM »

Hello,

Please install a fresh copy of this module on your site. You can just overwrite the files via FTP. We updated it a few weeks ago to fix an issue like this. I believe a fresh install will fix your site.

I will try that, thanks!

Fred
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flaxton
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« Reply #3 on: December 13, 2017, 07:46:28 AM »

OK, I expanded the mod_s5_masonry zip file into a folder, and uploaded it to modules/mod_s5_masonry/ and cleared the cache, but the page still goes blank selecting a category (all of them have articles).

Any more ideas?

Thanks!

Fred
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jonahh
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« Reply #4 on: December 13, 2017, 12:01:33 PM »

Hmm I'm not sure if you can PM me FTP and Joomla login access to your site I can dig into this further and find a solution.

Thanks,
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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jonahh
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« Reply #5 on: December 14, 2017, 01:24:21 PM »

Ok its fixed. You had cache enabled on the module and this breaks it from loading via AJAX. I disabled it on this module and now its fixed.
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
flaxton
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« Reply #6 on: December 19, 2017, 07:44:23 AM »

That is brilliant, I would have never thought to check the cache settings ;-)

THANK YOU jonahh!  Cool
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jonahh
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« Reply #7 on: December 19, 2017, 11:00:35 AM »

Most welcome Smiley
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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