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Author Topic: Vertex Updater doesn't find the template  (Read 742 times)
swatch57
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« on: December 29, 2017, 12:21:52 PM »

Hi,
updated Joomla to 3.8.1, all menus disappeared.
I managed to install the Vertex updater, but when it is executed (menu -> Components -> Shape5 Vertrex updater)
No template is found ! (see picture attached)
and there is a pop-up saying "Error getting update package"

Thanks for any hints
Best Rgds
Eric

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mikek
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« Reply #1 on: December 29, 2017, 01:54:40 PM »

Hello,

We have not run into this problem yet, if you can private message me the following I can take a closer look for you:

1. website url
2. super admin access
3. ftp access

In the meantime you can use the Method 2 manual process to update Vertex:

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
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swatch57
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« Reply #2 on: December 30, 2017, 07:57:07 AM »

Manual update worked  Cheesy Cheesy

Thanks a lot
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mct2002
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« Reply #3 on: January 30, 2018, 03:08:43 PM »

Was there a fix for this problem?  I am experiencing something similar.
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swatch57
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« Reply #4 on: January 31, 2018, 05:15:05 AM »

Hi,
Mikek and his team managed to fix the issue by connecting as 'admin' to my site.
Thanks to their great support
Best Rgds
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