Forum Support

 
Advanced Search


[1]

Offline sturmmed
Free Member
Posts: 11
Posted on: January 16, 2018, 02:19:10 AM

Hello Support Team

I am using Ambient Template on my Joomla site. It is working well with joomla 3.5.0 but when I update my joomla to Joomla 3.8.3, menus stopped working. Menus are not displaying on the frontend. I re-installed S5 flex menu plugin, but still it is not working.

Please help ASAP.

Thanks.
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: January 16, 2018, 08:51:55 AM

Hello,

You just need to upgrade to Vertex 4.2:

https://www.shape5.com/blog/Menu-Disappears-After-Upgrade-to-Joomla-3.8.html
Logged

Offline sturmmed
Free Member
Posts: 11
Posted on: January 17, 2018, 01:55:57 AM

Hello

We are trying to install Vertex 4.2 Patch file, but I got the following Error "Unable to find install package", because we are using only template. I don't see any vertex in the component list.

You can check here. Below is our development site Access:

http://www.joomla3migration.com/altamont-technical-services

Backend Access:


Thanks.
« Last Edit: January 17, 2018, 09:00:58 AM by mikek »
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: January 17, 2018, 09:08:00 AM

Hello,

Please do not post admin access on a public forum.

You do not upload the patch via Joomla. Please follow the tutorial exactly as given. The only file that gets uploaded to Joomla is the update component, which you can download from here:

https://www.shape5.com/component/option,com_docman/Itemid,96/task,cat_view/gid,307/

Please follow Method 1 instructions here:

https://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog
Logged

Offline sturmmed
Free Member
Posts: 11
Posted on: January 18, 2018, 12:14:21 AM

Hello

I have installed Vertex Updater Component following method 1. But after installation when I go to the component it is showing blank screen. Please see attached screenshot of component backend.

I have sent you PM for site details. Please check.

Thanks.
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: January 18, 2018, 11:36:32 AM

Hello,

Thanks, I got your login credentials. I'll post back when we have an update.
Logged

Offline sturmmed
Free Member
Posts: 11
Posted on: January 19, 2018, 07:09:46 AM

Hello

I am waiting for your reply.

Please help ASAP.

Thanks
Logged
[1]

Jump to:  


Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Page created in 0.027 seconds with 20 queries.
Need some help getting your site up and running? Be sure to check out our tutorials area, post on the forum or hire us
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.