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Author Topic: Home page loads in the middle not the top  (Read 1445 times)
probass
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« on: April 07, 2018, 07:49:04 AM »

Home page loads in the middle not the top. How can we fix this issue?
https://www.tropicstar.com/
Joomla 3.8.6
PHP 5.6.33
10.1.18-MariaDB
corporate_response 4.2.0 version of Vertex

Thank You
« Last Edit: April 07, 2018, 07:53:33 AM by probass » Logged
mikek
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« Reply #1 on: April 09, 2018, 11:01:41 AM »

Hello,

I'm sorry I don't see what you mean on your site? Everything is aligned to the top of the page as I would expect when I view your site.
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Mike Knott
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probass
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« Reply #2 on: April 09, 2018, 11:04:10 AM »

where did the page load? Below the three tab or above at the slider did you have to scroll up? What browser and version are you running?
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mikek
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« Reply #3 on: April 10, 2018, 07:16:30 AM »

Hello,

Ok, I think I understand what you mean. The homepage scrolls down the page after the load. You have some kind of third party javascript extension that is causing this issue. There is nothing in the template that can cause an issue like this. If it were a template issue, it would happen on all pages, for example it doesn't do it here:

https://www.tropicstar.com/en/the-lodge/activities.html

You would need to disable all third party scripts to determine the issue.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
probass
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« Reply #4 on: April 10, 2018, 07:29:19 AM »

I know that, it only happens on the home page all languges.
No thrid party only S5
Joomla 3.8.6
PHP 5.6.33
10.1.18-MariaDB
corporate_response 4.2.0 version of Vertex
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mikek
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« Reply #5 on: April 16, 2018, 08:33:40 AM »

Hello,

You would need to disable all content and modules on the homepage to see what is causing this. There is nothing in a template would cause the page to jump down like this. There is a script somewhere on your page that is causing this, the only way to debug it is to gradually disable parts of the page to narrow it down.
« Last Edit: April 16, 2018, 08:36:04 AM by mikek » Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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