Forum Support

 
Advanced Search


[1]

Offline probass
Free Member
Posts: 43
Posted on: April 07, 2018, 07:49:04 AM

Home page loads in the middle not the top. How can we fix this issue?
https://www.tropicstar.com/
Joomla 3.8.6
PHP 5.6.33
10.1.18-MariaDB
corporate_response 4.2.0 version of Vertex

Thank You
« Last Edit: April 07, 2018, 07:53:33 AM by probass »
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: April 09, 2018, 11:01:41 AM

Hello,

I'm sorry I don't see what you mean on your site? Everything is aligned to the top of the page as I would expect when I view your site.
Logged

Offline probass
Free Member
Posts: 43
Posted on: April 09, 2018, 11:04:10 AM

where did the page load? Below the three tab or above at the slider did you have to scroll up? What browser and version are you running?
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: April 10, 2018, 07:16:30 AM

Hello,

Ok, I think I understand what you mean. The homepage scrolls down the page after the load. You have some kind of third party javascript extension that is causing this issue. There is nothing in the template that can cause an issue like this. If it were a template issue, it would happen on all pages, for example it doesn't do it here:

https://www.tropicstar.com/en/the-lodge/activities.html

You would need to disable all third party scripts to determine the issue.
Logged

Offline probass
Free Member
Posts: 43
Posted on: April 10, 2018, 07:29:19 AM

I know that, it only happens on the home page all languges.
No thrid party only S5
Joomla 3.8.6
PHP 5.6.33
10.1.18-MariaDB
corporate_response 4.2.0 version of Vertex
Logged

Offline mikek
Free Member
Posts: 28743 WWW
Posted on: April 16, 2018, 08:33:40 AM

Hello,

You would need to disable all content and modules on the homepage to see what is causing this. There is nothing in a template would cause the page to jump down like this. There is a script somewhere on your page that is causing this, the only way to debug it is to gradually disable parts of the page to narrow it down.
« Last Edit: April 16, 2018, 08:36:04 AM by mikek »
Logged
[1]

Jump to:  


Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Page created in 0.023 seconds with 21 queries.
Need some help getting your site up and running? Be sure to check out our tutorials area, post on the forum or hire us
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.