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Author Topic: Can't install demo template force  (Read 898 times)
jdondia
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« on: May 10, 2018, 01:54:43 PM »

Hi,

When I try to Install the demo of free Template force I have always This error during the sep 3 in joomla installation : 
Unknown character set: 'utf8mb4' SQL=/*!40101 SET NAMES utf8mb4 */

I try to change my PHP version from 5.3 to 5.6 and even version 7.x without any succ?s
My MySql serveur version is 5.1.73

Can hou help me ?

Thank you
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mikek
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« Reply #1 on: May 11, 2018, 07:01:44 AM »

Hello,

This error:

Unknown character set: 'utf8mb4'

Means you are running an out-dated server. Your server must be running Mysql 5.5 or higher to install a site shaper. You need to contact your hosting provider and tell them to upgrade you to at least that version, not just for the site shaper install but also for security and performance. 5.5 has been out for several years now.
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jdondia
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« Reply #2 on: May 13, 2018, 03:52:41 AM »

Hi,

Thank so much. I Have upgrade the mysql server

Best regards

Hello,

This error:

Unknown character set: 'utf8mb4'

Means you are running an out-dated server. Your server must be running Mysql 5.5 or higher to install a site shaper. You need to contact your hosting provider and tell them to upgrade you to at least that version, not just for the site shaper install but also for security and performance. 5.5 has been out for several years now.
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