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Offline claydoctor
Free Member
Posts: 70
Posted on: June 06, 2018, 08:46:40 AM

Users cannot login.  clicking the login word/button, the page freezes and will not respond, all devices all browsers.   Help please? 

www.bellasrosacondominium.com

Checking all is updated to latest joomla etc

Thanks, Ken
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: June 06, 2018, 10:52:37 AM

Hello,

Your site URL isn't loading? Is the URL correct?
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Offline claydoctor
Free Member
Posts: 70
Posted on: June 06, 2018, 10:53:55 AM

sorry, typo...

http://bellarosacondominium.com/
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Offline claydoctor
Free Member
Posts: 70
Posted on: June 07, 2018, 09:29:16 AM

Did you have a chance to review this?  I can log in via one of the menu items, the login pop up displays, etc.  But I cannot login or out using the actual login button, top right.  The page freezes.  Checking downloadable modules, looks like I cannot simply overwrite, load, a replacement login module.  I really need to fix this, help?  Thanks, Ken
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Offline claydoctor
Free Member
Posts: 70
Posted on: June 07, 2018, 11:25:56 AM

Hello,

Your site URL isn't loading? Is the URL correct?
not sure if you got my reply response, haven't heard, so replying withj a "quote here".  site url: http://bellarosacondominium.com/
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: June 07, 2018, 02:59:01 PM

Is your login module published to the site in the "login" position on each page? The S5 Box is popping up but there is no content in it.
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Offline claydoctor
Free Member
Posts: 70
Posted on: June 07, 2018, 03:54:12 PM

Yes it is, login module all pages.  I haven't changed anything from the original install.  I had completed the site, all was working great, a week later now, I created a new user, and it happened.  If you click on any menu item, you get the login pop up box and it works, they all work, but the login and logout funstions, the page just freezes, refresh and it works again, but cannot get through login or log out function. 

do you want the admin access info?  PM me for that if you do, ken@condovoice.com.
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: June 08, 2018, 11:00:27 AM

So no other modules/plugins were installed?  If not then you can PM me here on the site and I can take a look at your site for you.

Thanks
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Offline claydoctor
Free Member
Posts: 70
Posted on: June 12, 2018, 09:33:39 AM

I tried to reply to the email i got in my email inbox, did you get it.  Otherwise how do I PM you with the admin access info?  I realy need to egg this fixed today if possible.  Thanks.
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Offline jonahh
Free Member
Posts: 23789 WWW
Posted on: June 12, 2018, 11:15:29 AM

Ok its some 3rd party module/plugin on your site causing this.You can see on the below page that it works fine, this tells me something is conflicting with it on your other pages. Just disable things one by one to find the culprit:

http://bellarosacondominium.com/?searchword=asdf&searchphrase=any&limit=&ordering=newest&view=search&Itemid=99999999&option=com_search
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