Mike,
I have been dealing with support issues for over 20 years and there are some major performance criteria for listing a company as one of the best in service and support.
I consider overall usability, design, and quality of product or service implementation and in particular, personalization and and how companies addressed a major site development challenge.
ChamberVoice.com, a new site that we are developing to assist and educate chambers about web solutions and technologies will be making sure we highly recommend Shape5.com to our chambervoice members when the new site is launched in September.
We are using the professional looking Shape 5 Sportopolis template with iJoomla News Portal, Simbunch SimAnswers, and JomSocial social network solution, and various other extensions and add-ons.
You and Shape 5 have our vote for one of the:
"The Top 5 Best Joomla! Template Providers that Exemplifies High Quality and Service Support in 2009."
One of the hardest challenges in developing a professional site these days is to figure out where to begin to fix template issues,and you and (Shape5 team) have done a remarkably intelligent job of focusing efforts on providing, designing, and supporting professional templates full of features and backing them with outstanding service and support that delivers maximum value to customers.
It's easy to see why so many members of the Joomla! community turn to Shape 5 for their Joomla! site templates.
You have proven to me that you are committed to helping your customers achieve the greatest possible performance by empowering them with self-service tools and best-in-class support.
Thanks again for taking the time out of your busy schedule to assist me with the template issue and IE7.
Randy McCallum
ChamberVoice.com