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Offline peterdeep
Free Member
Posts: 16
Posted on: October 02, 2009, 05:46:53 PM

I have Emma Smooth installed on two different GoDaddy hosting accounts - http://manana.mx and http://vallartafever.com. I made one, it worked and looked great, and then made the other. I used Site Shaper for both. I have had these hosting accounts running Joomla sites forever and never had a problem - until Emma Smooth. They are on different servers. Now, on either site, making changes in the admin section will cause the servers to freeze for a period of a couple of minutes until a couple of hours (that is, the browser returns a message that the server is not responding). The server resumes on its own and I nor GoDaddy see any sort of error being generated. Other sites, plain html, on the same hosting accounts will go down at the same time. FTP remains uninterrupted. A traceroute returns various results, none of them worth anything. I have two internet connections at home, one cable and one DSL, and it doesn't matter which one I use. The freezes occur regardless. Any suggestions? It is extremly frustrating. Thanks.
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Offline mikek
Free Member
Posts: 28743 WWW
Posted on: October 03, 2009, 08:07:38 AM

Hello, templates and joomla installation have no effect on server performance. If you are experiencing slowness in the backend then this is an issue with your server and you should contact your host.
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Offline peterdeep
Free Member
Posts: 16
Posted on: October 03, 2009, 12:32:29 PM

Hi Mike, I've been around and around with GoDaddy on this issue. They see nothing wrong but the servers will stop responding regularly, always after I've edited something in Joomla admin (at this minute, as a matter of fact). I admit this is strange, I've been using Joomla for years with no such issue. The only thing that has changed is Emma Smooth. Any suggestion?
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Offline peterdeep
Free Member
Posts: 16
Posted on: October 04, 2009, 07:07:30 PM

In my on-going effort to make this template work on my server, I decided to get a new grid hosting account on GoDaddy. In there I installed Joomla, fresh and up to date, then attempted to install the Emma Smooth template, which I downloaded fresh from your site, without using the Site Shaper. I wanted to see if this server would stick, too. But in attempting to install the template, this is the error I get:

JFolder::files: Path does not point to a valid folder or the folder has been deleted.
JFolder::folder: Path does not point to a valid folder or the folder has been deleted.
JFolder::files: Path does not point to a valid folder or the folder has been deleted.
Error! Could not find a Joomla! XML setup file in the package.

Warning: array_merge() [function.array-merge]: Argument #1 is not an array in /home/content/mysite/html/manana2/libraries/joomla/installer/helper.php on line 142

Warning: array_merge() [function.array-merge]: Argument #2 is not an array in /home/content/mysite/html/manana2/libraries/joomla/installer/helper.php on line 142

Warning: Invalid argument supplied for foreach() in /home/content/mysite/html/manana2/libraries/joomla/installer/helper.php on line 187

Now what?
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Offline mikek
Free Member
Posts: 28743 WWW
Posted on: October 05, 2009, 07:38:38 AM

Hello, there is a problem with your Joomla installation. See the following:

http://forum.joomla.org/viewtopic.php?f=470&t=304681&start=0
http://forum.joomla.org/viewtopic.php?f=471&t=271847

Also, in the backend of Joomla go to help/system info/directory permissions and verify that all of the folders and files are writable. Every item must be writable.
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Offline peterdeep
Free Member
Posts: 16
Posted on: October 05, 2009, 10:30:08 AM

So do you think the problem is that GoDaddy is providing a bogus Joomla installation? I got this same error in two entirely separate installations, in different host accounts on different servers. Both times I let GoDaddy install Joomla for me.
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Offline mikek
Free Member
Posts: 28743 WWW
Posted on: October 05, 2009, 12:26:45 PM

The problems are most likely due to permissions problems. I would check the permissions page I pointed out in the previous post. If anything is unwritable your host needs to correct this.
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Offline peterdeep
Free Member
Posts: 16
Posted on: October 05, 2009, 02:57:59 PM

That was one of the first things I checked. The directory permissions are fine.
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Offline mikek
Free Member
Posts: 28743 WWW
Posted on: October 06, 2009, 07:49:38 AM

If Godaddy installed it I would have their tech support fix it, there might also be something wrong in the configuration.php file pointing to the wrong domain or folder name.
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