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Author Topic: xml file not found  (Read 312 times)
Jr. Member
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« on: October 20, 2009, 05:10:48 AM »


When I try to install the template a message occured "impossible the find the XML step up file in the pack"
thank you for your help.
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Posts: 28743

« Reply #1 on: October 20, 2009, 07:31:44 AM »

Hello, this is usually caused by a permission problem on your server. In the backend of Joomla go to help/system info/ and then the directory permissions tab. All the folders listed must be writable, if any of them are not you will need to contact your host to have this corrected.

If they are all writable try re-downloading the template file in case it didn't completely download.

Mike Knott
Shape 5 Team

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