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Author Topic: Template Installation  (Read 364 times)
asha
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« on: November 12, 2009, 01:30:19 PM »

I am getting an error message ? the XML not find..? when I try to use the install/uninstall template in Joomla. For the way around I am able to successfully extract the zip files onto the provider's server but I am not getting the whole template showing up. Any advise! Thanks.
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mikek
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« Reply #1 on: November 13, 2009, 08:49:29 AM »

Hello, this error is commonly caused by server permissions problems. In the backend of Joomla go to help/system info and then the directory permissions tabs. If any of those folders are unwritable you must contact your host to have this resolved.
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Mike Knott
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asha
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« Reply #2 on: November 13, 2009, 12:28:19 PM »

Thanks for the reply. I checked the path you mentioned; all the directory permissions are writeable except the "Log Directory ($log_path) /var/logs/ Unwritable ".
do still need to ask the service provide to change this directory to writeable status. Thanks
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mikek
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« Reply #3 on: November 13, 2009, 01:35:15 PM »

Hello, what is the name of the file you are trying to install?
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
asha
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« Reply #4 on: November 13, 2009, 01:43:51 PM »

Touch of Soul template. my host service provider is godaddy.
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mikek
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« Reply #5 on: November 13, 2009, 02:04:50 PM »

Hello, I just checked a fresh download and it installed with no problems, so there is a permissions or ownership problem on your server. The other thing you can do is create a new folder in your templates folder called touch_of_soul and then through ftp upload all the contents of the zip file into that folder, this is all the Joomla installation features does anyway.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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