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Author Topic: Accordion Menu problem in IE 8  (Read 564 times)
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« on: December 18, 2009, 05:52:23 PM »

Hello,

Thank you for providing great Joomla templates and extensions. I am working on a site with the Touch of Soul template and it is looking really good. I have a problem with the accordion menu in IE, it loads fine when you go to the site but when you click on a link from the accordion menu the refresh of the entire page does not give you back the accordion menu. IE displays in the lower right corner "done but with errors".

"Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.3; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Timestamp: Fri, 18 Dec 2009 23:50:38 UTC


Message: '$$.shared.regexp' is null or not an object
Line: 55
Char: 716
Code: 0
URI: http://bocabling.net/media/system/js/mootools.js


Message: Object doesn't support this property or method
Line: 59
Char: 102
Code: 0
URI: http://bocabling.net/media/system/js/mootools.js


Message: '$$.shared.regexp' is null or not an object
Line: 55
Char: 716
Code: 0
URI: http://bocabling.net/media/system/js/mootools.js

The site works fine in Firefox, but unfortunately not everyone uses it.

I do not use PM, so please don't just ask for me to pm you access, I will be happy to email you a temporary super user account. Just tell me where to email it to. The site is live but I have it down for maintenance in the Joomla global config. I am really trying to finish this site in the next few days so it can go public.

Your expertise is most appreciated.

Thank you
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mikek
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« Reply #1 on: December 20, 2009, 09:39:03 PM »

Hello, if you can private message me login details I can look into this. We do not offer support via email, only the forum and private messages. You can send me a private message by clicking on my username and then send personal message.
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Mike Knott
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« Reply #2 on: December 20, 2009, 11:03:32 PM »

Thanks for checking it out, I PM'd via clicking the icon below the username on this forum. Man that was easy, I always thought I had to be using sone icq software or some other instant messenger, thanks for the tip and thanks for looking into my accordion menu issue in IE. I can't be the only one this is happening to.

Later
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mikek
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« Reply #3 on: December 21, 2009, 01:28:26 PM »

Hello, I just checked your site in IE8 and do not see this error anywhere and the accordion is functioning. Is there a particular page it appears on?
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Mike Knott
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Shape 5 Team

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« Reply #4 on: December 21, 2009, 10:07:18 PM »

Hello Mike K,

The homepage loads Accordion fine, you can expand the accordion fine, but when you click any of the links from the accordion it will not load the accordion on the resulting page.

How can I send an image of what I see?
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mikek
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« Reply #5 on: December 22, 2009, 08:10:45 AM »

Hello, I tested several pages and they loaded. Can you give me a step by step to reproduce the problem with specific links to click?
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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« Reply #6 on: December 22, 2009, 11:48:05 PM »

I'm at a loss, I do not know why you can't see what I am seeing. If you are at the site in IE:
http://bocabling.net/ click the product directory ">Watches" to expand, then click "18k Rare Pearlmaster" and when you get that page the accordion menu is no longer loaded, it is a plain directory list with no expansion links/descriptions.

I checked it on another PC and it was the same problem.

Thanks for looking into it.

Please advise.
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mikek
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« Reply #7 on: December 23, 2009, 09:40:59 AM »

The roll over image you are using is conflicting with the module, if you can private message me super admin access I can look into this.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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« Reply #8 on: December 23, 2009, 09:49:49 AM »

I pm'd super user access, thank you for looking into it for me.
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mikek
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« Reply #9 on: December 23, 2009, 10:08:49 AM »

Hello, please try it now. You may need to clear your browser cache to see the update.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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« Reply #10 on: December 23, 2009, 10:20:59 AM »

Thanks Mike, what was the reason for this? How come the accordion does not stay open upon a click to an item?

I see that you got the accordion to load in IE after clicking a sub menu item, I appreciate that. Please tell me what you had to do to remedy the initial problem.

Thanks
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« Reply #11 on: December 30, 2009, 11:31:24 AM »

The roll over image you are using is conflicting with the module, if you can private message me super admin access I can look into this.

Mike, plesae tell me what you did to correct this problem. It works in IE but I need to know how to correct it for other installs.

Thanks
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mikek
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« Reply #12 on: December 30, 2009, 02:37:40 PM »

Hello, it calls the mootools script differently, the easiest way would be copy all of the module's files over after installing it in a new installation.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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